IT & Epicor Support Technician

Aerospace Manufacturing 

What You'll Do:

IT Support & Infrastructure

• Provide first- and second-level support for desktops, laptops, printers, mobile devices, and network-connected equipment.
• Install, configure, maintain, and troubleshoot Windows-based workstations and hardware.
• Manage user accounts, permissions, and security access through Active Directory and Microsoft 365.
• Monitor and support network infrastructure, including switches, wireless access points, VPNs, and internet connectivity.
• Perform software installations, updates, and patch management.
• Support cybersecurity initiatives, including antivirus management, security awareness, and access control compliance.
• Assist with backup and disaster recovery processes.
• Maintain technical documentation, procedures, and troubleshooting guides.

Epicor ERP Support

• Serve as a key resource for Epicor ERP users across multiple business functions.
• Troubleshoot ERP-related issues and coordinate resolutions with internal teams and external vendors.
• Assist users with transactions, reports, dashboards, BAQs, and system navigation.
• Support ERP upgrades, testing, implementations, and enhancement projects.
• Develop and maintain user documentation and training materials.
• Monitor system performance and identify opportunities for process improvements.
• Assist with data integrity, imports, validation, and reporting.
• Partner with department leaders to implement ERP solutions that improve operational efficiency.

Manufacturing Systems Support

• Support shop-floor technologies, including barcode scanners, label printers, production terminals, and workstations.
• Assist with quality, traceability, and compliance-related system requirements.
• Support integrations between Epicor ERP and manufacturing systems.
• Help maintain accurate data and system performance to meet aerospace quality standards.
• Participate in continuous improvement projects that enhance productivity and system effectiveness.