IT/Facilities Coordinator- Temporary

Position: IT/Facilities Coordinator- Temporary

Reports to: Senior IT Operations Manager

Department: IT Operations

Location: Boston/ Portland

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

Under the direction of the Senior Manager of IT Operations, the IT/Facilities Coordinator is a hybrid role comprised of Office coordinator, and tier 1 Help Desk support for our US and international staff. In the office this person will be the first point of contact for vendors and visitors and be responsible for ensuring the office space is functioning to serve our employees. As part of our Help Desk team, they will also support our worldwide staff with the IT functions of our organization. Providing outstanding customer service is essential in all aspects of this position.

This is a primarily in-office role; occasional work-from-home may be accommodated based on business needs and manager discretion. The best candidate for this job will be professional, flexible, motivated, organized, and willing to learn.

What you'll do:

• Process and track office-related invoices, coordinating with vendors and internal finance teams as needed.
• Assist the IT Help Desk team with onboarding and offboarding processes, including account setup, equipment preparation, and access management
• Serve as the primary point of contact for employees, visitors, and vendors at our Portland office.
• Occasional travel to Boston required (approximately one day per quarter).
• Ensure the office environment is functional, organized, and welcoming for staff and guests.
• Manage building access and security for employees, vendors, and visitors.
• Act as CIEE's liaison with our landlord and building management team.
• Support planning and coordination of office events and larger meetings.
• Partner with IT to maintain office functionality, including printers, internet, workstations, and general troubleshooting.
• Other duties as assigned.

What you'll bring:

• Computer skills including Microsoft Word, Excel, Outlook, and Teams.
• Flexibility and interest in a dynamic, team-oriented working environment.
• A willingness to help, follow through, strong organizational skills, and a service mentality are critical in this role.
• Ability to lift and carry 25 pounds.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, and education and employment verification will be conducted as conditions of employment.