Position Overview
The IT Field Engineer is the face of PCH Technologies in the field, deploying to client sites for hands on PC and laptop installations, replacements, and onsite troubleshooting, plus network equipment deployments. When not on the road, you integrate directly into our Service Desk queue, resolving escalated Tier 1 and Tier 2 remote tickets to keep SLAs tight and clients happy. This role is focused on PC deployment, hardware refreshes, endpoint setup, onsite troubleshooting, and small business networking.
This is a high autonomy role for someone who thrives on variety: one day you are prepping and deploying a fleet of laptops and cutting over a firewall, the next you are resolving remote tickets and documenting a network closet. If you want a desk only job, this is not it. If you want every day to be different, keep reading.
About PCH Technologies
We are a security first Managed Service Provider (MSP) delivering enterprise grade cybersecurity, AI powered solutions, and IT services to small and mid market businesses across the Philadelphia metro and South Jersey.
- Nearly 30 years in business and growing fast
- Ranked on the MSP 501, 8 consecutive years
- SOC 2 Type II certified
- Industry leader in AI powered IT solutions and secure AI adoption
Key Responsibilities
Field Operations (Primary)
- Deploy to client locations for PC and laptop installations, replacements, and hardware refreshes; workstation setups; and peripheral configuration
- Perform hands on onsite troubleshooting and rapid resolution for desktop, laptop, network, firewall, and connectivity issues
- Deploy and configure network equipment cutovers (switches, firewalls, access points) and structured cabling and patching
- Conduct onsite IT assessments, network closet cleanup and documentation, and update central asset management records post deployment
- Coordinate directly with third party vendors (ISPs, low voltage cablers, hardware OEMs) during installations
- Maintain accurate, up to date site documentation, topology notes, and network closet diagrams following all onsite visits
Service Desk Support (When Not in the Field)
- Actively pick up, manage, and resolve remote Tier 1 and Tier 2 support tickets when not scheduled for field assignments
- Contribute to team SLA performance by maintaining high ticket velocity during office days
- Escalate complex issues with thorough documentation to Tier 3 and Engineering when needed
Client Relationships
- Serve as a professional, reassuring point of contact for clients on site
- Build trust through consistent follow through, clear communication, and timely resolution
- Represent PCH Technologies with professionalism at every client interaction
What You Bring
Required Experience
- 2 to 4 years of hands-on IT support experience with direct field deployment, PC and laptop provisioning
- Previous MSP experience strongly preferred
- Comfortable working in network closets, running patch cables, and labeling ports
- Valid driver license required, company vehicle provided for field work
- Physical ability to lift and move IT equipment (up to 50 lbs), run cables, and work in network closets
- Outstanding interpersonal and face to face communication skills
- High degree of autonomy and time management; you will balance field visits, travel, and remote queues independently
Technical Skills Required
PC and Laptop Hardware
- Desktop and laptop hardware install, configuration, replacement, and imaging
- Windows 10 and Windows 11 deployment, configuration, and troubleshooting
- Standard and custom software application installations and troubleshooting
- Peripherals, docking stations, local and network printers, UPS power units
Networking Infrastructure
- Cisco Meraki and Ubiquiti firewall, managed switch, and wireless access point mounting, cabling, and configuration
- VLAN, subnetting, DHCP, DNS
Remote Support and MSP Tools
- Experience with Autotask PSA for ticketing, time entry, and client billing workflows (or similar PSA such as ConnectWise Manage or HaloPSA)
- Experience with Datto RMM for remote monitoring, patch management, and endpoint management (or similar RMM such as NinjaRMM or ConnectWise RMM)
- Experience with IT Glue for network topology documentation, password vaulting, and site documentation (or similar such as Hudu or Passportal)
- Remote control software for hands on remote support
- Autopilot and Intune provisioning
- Office 365 user configurations
Preferred Certifications (Valued, Not Required)
- CompTIA A+
- CompTIA Network+
- Cisco Meraki certification
- Microsoft 365 certification
Bonus Points
- macOS and Mac support experience, including deployment, configuration, and troubleshooting
- AI skills
Compensation and Benefits
- Hourly rate: $28.00 to $34.00 per hour, non exempt, overtime eligible
- Company vehicle provided for all field work, no wear and tear on your personal car
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Unlimited Paid Time Off (PTO) plus paid holidays
- Certification reimbursement, we invest in your growth
- Company provided laptop and mobile phone
- Clear career path to Senior Field Engineer or Network Engineer
Why PCH Technologies?
- No two days are the same, field work keeps things interesting
- Company car provided, no mileage tracking or personal vehicle wear
- Hourly, overtime eligible, you are paid for every hour worked
- Real autonomy, you manage your own schedule and client relationships
- Growth opportunity, we promote from within and support certification paths
- Stable, established company with a startup mentality
- Small team, big impact, your work directly affects client satisfaction
Location and Travel
- Reporting Office: Pennsauken, NJ
- Service area: Philadelphia, PA; Camden County, NJ; Cherry Hill, NJ; Mount Laurel, NJ; Voorhees, NJ; and surrounding South Jersey and greater Philadelphia communities
- Travel: Local client sites within the greater Philadelphia and South Jersey region (company vehicle provided)
- Split: Approximately 60% field and 40% service desk (varies by week)
How to Apply
Ready to get out from behind a desk and make a real impact? Apply now, we review applications within 48 hours and move fast for the right candidate.
PCH Technologies is an equal opportunity employer.
PCH Technologies is a security first Managed Service Provider delivering enterprise-grade cybersecurity, AI powered IT solutions, and managed services to small and midmarket businesses across the Philadelphia metro and South Jersey. Nearly 30 years in business, ranked on the MSP 501 for 8 consecutive years, and SOC 2 Type II certified, our team combines deep technical expertise with a client first mentality to keep businesses secure, productive, and ahead of the curve.