IT Field Engineer (PC Deployment and Networking)
Location: Pennsauken, NJ – Local travel throughout the Greater Philadelphia and South Jersey area
Employment Type: Full-Time
Logistics: Onsite / Field-Based
Salary: $70,000 - $90,000
Benefits
Health, dental, and vision insurance; 401(k) with company match; unlimited PTO and paid holidays; certification reimbursement; company vehicle for field work; company-provided laptop and mobile phone; and career advancement opportunities.
MSP Experience Required
About the Role
We are seeking an IT Field Engineer to provide hands-on PC deployments, hardware refreshes, onsite troubleshooting, and network equipment installations. When not in the field, you’ll support the Service Desk by resolving Tier 1 and Tier 2 tickets across multiple client environments.
Role Responsibilities
- Deploy, configure, replace, and troubleshoot desktops, laptops, peripherals, and Windows 10/11 devices.
- Install and configure switches, firewalls, wireless access points, and network equipment.
- Troubleshoot hardware, software, networking, firewall, and connectivity issues.
- Support VLANs, DNS, DHCP, subnetting, Microsoft 365, Intune, and Autopilot.
- Resolve Tier 1 and Tier 2 remote support tickets when not in the field.
- Conduct onsite IT assessments and maintain network and site documentation.
- Coordinate with ISPs, cabling vendors, and hardware providers during installations.
- Maintain accurate ticket, asset, topology, and client documentation.
Required Experience & Qualifications
- 2–4 years of hands-on IT support, field deployment, and PC/laptop provisioning experience.
- Experience deploying and troubleshooting Windows 10/11 environments.
- Working knowledge of networking, including switches, firewalls, wireless, VLANs, DNS, and DHCP.
- Experience with PSA, RMM, documentation, and remote-support tools.
- Strong customer service, communication, and time-management skills.
- Valid driver’s license.
- Ability to lift and move IT equipment up to 50 lbs and work in network closets.
Preferred Qualifications
- MSP experience.
- Experience with Cisco Meraki, Ubiquiti, Autotask, Datto RMM, and IT Glue or similar platforms.
- Experience with Intune, Autopilot, and Microsoft 365.
- CompTIA A+, Network+, Cisco Meraki, or Microsoft 365 certifications.
- macOS support experience.
- Experience working with AI tools or technologies.
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Unlimited PTO plus paid holidays
- Certification reimbursement
- Company vehicle for field work
- Company-provided laptop and mobile phone
- Overtime eligibility
- Career growth opportunities toward Senior Field Engineer or Network Engineer