Communication Skills, Customer Support/Service, Dental Insurance, Desktop PC, Detail Oriented, Develop and Maintain Customers, Documentation, Email Security, Firewalls, Health Insurance, Hewlett-Packard Product Family, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Microsoft Windows Server, On Call, On Site Support, Operational Strategy, Problem Solving Skills, Sales/Support Engineering (SE), Sophos Antivirus, Systems Administration/Management, Team Player, Technical Support, Training/Teaching, Tuition Fees, VMWare, Vision Plan, VoIP (Voice over IP)