Background Investigation, Cafeteria, Claims Processing, Communication Skills, CompTIA A+, CompTIA Network+, Customer Experience, Customer Support/Service, Documentation, Driver's License, Equipment Replacement, Ethernet Cable, Housekeeping/Cleaning, Identify Issues, Internet Application, Kiosks, Lift/Move 40 Pounds, MCP - Microsoft Certified Professional, Microsoft Office, Network Administration/Management, Network Cable, Network Configuration Management, Network Connectivity, Network System Hardware, On Site Support, Operational Support, Organizational Skills, Problem Solving Skills, Retail, System Operations, Technical Support, Time Management, Willing to Travel, Wireless Communications
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IT Field Operations Technician (IN, Jeffersonville)
IN, Jeffersonville
About the Role
Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences.
We are seeking an IT Field Operations Technician to support the installation, maintenance, and ongoing operation of our Micro Market, Vending, Cafeteria, and Office Coffee Service (OCS) technology platforms. This role is ideal for a hands-on, technically skilled professional who enjoys troubleshooting technology, working independently in the field, and providing exceptional customer support.
What Five Star Has To Offer
- Paid vacation after 6 months.
- Seven paid holidays after 90 days.
- Competitive starting pay.
- Quarterly bonus opportunities.
- 401(k) retirement savings plan with company match.
- Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
- Voluntary FSA, life insurance, and short/long-term disability options.
- Company vehicle and tools provided (where applicable).
- Weekly pay.
- Opportunity to support our 501(c)(3) charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
- Opportunities for growth and career advancement.
Key Responsibilities
- Install, configure, and support kiosks, camera systems, DVRs, wireless devices, and networking equipment for Micro Market locations.
- Troubleshoot network connectivity, wireless systems, and retail technology hardware.
- Configure customer network connections and coordinate with customer IT teams when necessary.
- Complete technical service calls and repairs in a timely and professional manner.
- Monitor active locations through software portals to ensure systems remain operational.
- Support technology across Micro Markets, Vending, Cafeteria, and Office Coffee Service (OCS) operations.
- Maintain accurate documentation of installed equipment, wireless devices, and network configurations.
- Process warranty claims, parts replacements, and equipment returns.
- Assist with site surveys and new account installations.
- Communicate customer concerns, operational issues, and opportunities for improvement to management.
- Maintain company vehicles, tools, and work areas in a clean, organized, and safe condition.
- Perform additional duties as assigned.
Required Qualifications
- Associates degree, technical certification, or equivalent work experience preferred.
- Valid drivers license with a clean driving record.
- Knowledge of networking, cabling, and retail technology systems.
- Experience troubleshooting hardware, networking, and wireless connectivity.
- Strong knowledge of Microsoft Office applications.
- Excellent communication, organizational, and problem-solving skills.
- Ability to lift up to 40 pounds and perform frequent standing, walking, bending, kneeling, climbing, and reaching.
- Ability to travel locally and regionally as needed.
- Must be able to consent to a pre-employment background check.
- Must be able to consent to a drug screen.
Preferred Qualifications
- CompTIA A+, Network+, MCP, or similar technical certifications.
- Experience supporting Micro Markets, vending, kiosk, or POS technology.
- Experience with Cat5/Cat6 cabling, networking equipment, cameras, and DVR systems.
- Knowledge of the convenience services or vending industry.
Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.
Location - IN, Jeffersonville - IN - 1635 Production Rd
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Five Star Food Service Inc
In less than 20 years, Five Star Food Service has grown into one of the largest full-line vending, micro market, office coffee service and food services providers in the United States. We are a dominant presence across the Southeast, including Tennessee, Georgia and Alabama. Our business philosophy is anchored in the traditional principles of integrity, quality, and customer focus. We work hard and pride ourselves on providing our customers with the food and refreshment solutions that meet their exact needs while delivering their employees and guests a delicious, satisfying experience. Simply put, we believe in keeping our customers’ needs at the center of our attention.
1,500 to 1,999 employees
Food and Beverage Production
Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Life Insurance
http://fivestar-food.com/