IT Field Service Engineer

Abacus Solutions Group

We are built on our shared core values. We are difference makers, passionate about serving. We work hard with integrity and do the right thing. We hire, review, reward, and recognize our teammates based on these characteristics. It is important that you share these values to be part of our team.

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Requirements

• 1 to 2 years of hands-on IT support experience in a desktop or field service environment
• Strong troubleshooting skills in Windows environments
• Experience supporting hardware, software, and peripheral equipment
• Ability to communicate clearly with non-technical users
• Ability to work independently in an on-site setting
• High school diploma or equivalent required
• Associate degree or higher preferred

Required Certifications

• Help Desk Institute (HDI) Certification or Service Desk Institute (SDI) Certification
• CompTIA A+
• ITIL v3 Foundation

Plus one of the following:

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft Certified Solutions Associate (MCSA) Windows 10 and/or Office 365
• AppleCare Mac Technician

Security Requirements

• Must be a US Citizen
• Must be able to pass a Federal Background Investigation, obtaining and maintaining Public Trust suitability.

Estimated Salary Range: $40,000-$45,000

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.