IT Field Service Technician

Your skills:

Valid drivers license, reliable transportation, and clean driving record. Mileage reimbursed.

Ability to work independently and meet strict SLAs.

Willingness to drive 50-200 miles per day.

Relevant OEM hardware repair certifications or willingness to obtain.

Strong knowledge of IT hardware architecture and troubleshooting.

2 years of experience replacing hardware warranty parts on laptops, printers, and RPOS.

Job Description

This role is a Salary Non-Exempt position with a targeted salary range of $49,000 - $53,000 USD.

Responsibilities

• Troubleshoot and repair laptops, desktops, printers, RPOS from most well-known manufacturing brands.
• Replace defective components such as motherboards, hard drives, memory, and screens following manufacturer guidelines.
• Validate warranty status and adhere to repair protocols.
• Document all repairs accurately in ticketing systems.
• Track and manage parts logistics.
• Verify part delivery at pick-up/drop-off locations or customer site before dispatch.
• Communicate professionally with clients to confirm appointments, explain repairs, and ensure satisfaction.
• Maintain a clean professional appearance in line with company standards.
• Escalate unresolved issues through the appropriate channels promptly.

About Hemmersbach

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers but also make the world a better place. 20 of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.