IT Field Service Technician

Cognizant Technology Solutions Corp

Farmington, CT

JOB DETAILS
SALARY
$60,500–$71,500 Per Year
SKILLS
3rd Level Support, Analysis Skills, Android, Artificial Intelligence (AI), Audiovisual, Bridge Building, Business Solutions, Change Control, Change Management, Cloud Computing, Communication Skills, CompTIA Network+, Computer Maintenance, Computer Science, Computer Security, Computer Workstations, Consulting, Continuous Improvement, Cookies, Cross-Functional, Desktop Administration, English Language, Enterprise Architecture, Establish Priorities, Hardware Configuration Management, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Incentive Programs, Information Architecture, Information Technology & Information Systems, Laser Printers, Latin Language, Life Insurance, Linux Operating System, Mac Operating System, Manufacturing, Manufacturing Operations, Manufacturing Systems, Mergers and Acquisitions, Metrics, Microsoft Product Family, Microsoft Windows CE Operating System, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Security, Office Suites, On Site Support, Operating Systems, Performance Analysis, Power Amplifier, Problem Solving Skills, Process Engineering, Process Improvement, Programmable Logic Controller (PLC), Root Cause Analysis, Security Compliance, Service Level Agreement (SLA), Software Administration, Standards Development, Stock Purchase Plans, System Integration (SI), Team Player, Technical Support, Telephony, Ubuntu, Usage Analysis, User Interface/Experience (UI/UX), Vision Plan, Warehousing, iOS
LOCATION
Farmington, CT
POSTED
30+ days ago

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IT Field Service Technician

00068567771

  • Date published Apr 30 2026
  • Location Farmington / United States
  • Job category IT Infrastructure
  • Work model Work from Office

About the role

As an IT Field Service Technician, you will make an impact by supporting manufacturing and warehouse operations, ensuring shop floor systems remain reliable, secure, and efficient. This role blends hands-on support with continuous improvement, helping reduce downtime, strengthen standardization, and support technology integrations that directly impact production and user experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.

In this role, you will:

  • Provide advanced 3rd level technical support across end-user and manufacturing environments, exceeding SLA metrics and maintaining production continuity including after-hours support as needed.
  • Troubleshoot and resolve complex issues across shop floor technologies including PLC-connected devices, handheld scanners, label/laser/multifunction printers, and workstations, performing root cause analysis to eliminate recurring incidents.
  • Install, configure, and maintain hardware and software across network, server, and end-user systems in alignment with enterprise standards.
  • Partner with cross-functional teams on project initiatives, M&A integrations, and system improvements while vetting shop floor processes for compliance with Networking and Security policies.
  • Follow and promote ITIL practices across incident, problem, and change management, and contribute to continuous improvement efforts including standardization, security, and reliability.
  • Support enterprise initiatives such as the Windows 11 migration and participate in the development of Field Services standards.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Farmington, CT.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

  • 4+ years of experience supporting manufacturing, warehouse, or industrial environments with a strong understanding of shop floor IT systems including PLC-connected devices, handheld scanners, and label/laser/multifunction printers.
  • High-level knowledge of Microsoft Windows 10/11, macOS, and Linux (Ubuntu), with proficiency across Microsoft 365, legacy Office Suites, and mobile platforms including iOS, Android, and Windows CE.
  • Hands-on experience with PC hardware troubleshooting, serial-based technologies, and familiarity with network, server, telephony, and basic AV support.
  • Strong root cause analysis skills with exposure to process improvement, security controls, and change management, combined with the ability to communicate complex technical issues clearly to non-technical stakeholders.
  • Proven ability to multitask, prioritize, and operate independently in fast-paced cross-functional environments.
  • Degree in Computer Science, Information Technology, or a related field

These will help you stand out:

  • Network+ certification or equivalent, with experience in manufacturing system integrations, M&A environments, or large-scale OS migrations such as Windows 11.
  • Knowledge of IT security standards specific to manufacturing environments and exposure to enterprise IT architecture and a broad range of business applications.

We''re excited to meet people who share our mission and can make an impact in a variety of ways. Don''t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until May 7, 2026

The annual salary for this position is between USD $60,500 - $71,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don't just dream of a better way - we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Apply now

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About the Company

C

Cognizant Technology Solutions Corp

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
https://www.cognizant.com