Our Direct Client has a new Field Services Supervisor job. As a Field Service Supervisor, you will be responsible for leading and overseeing field-based technical support operations across client environments. This role manages a team of field technicians delivering onsite IT support, installations, maintenance, and project services.
The FSS ensures service excellence, SLA compliance, operational efficiency, and high levels of customer satisfaction. The ideal candidate combines strong technical expertise with effective leadership skills, operational discipline, and a customer-first mindset.
Team Structure
This position directly supervises:
- 7 Road Technicians
- 2 POD (In-House Support) Team Members
Key Responsibilities
Team Leadership & Management
- Supervise, mentor, and develop Field Service Technicians.
- Conduct quarterly one-on-one meetings and annual performance reviews.
- Foster a culture of accountability, collaboration, and service excellence.
- Lead departmental meetings using the Entrepreneurial Operating System (EOS) framework.
- Ensure proper time entry, documentation accuracy, and accountability across the team.
Service Delivery & Operations
- Oversee quality control of fieldwork, ensuring tickets and documentation are accurate, complete, and timely.
- Serve as the primary escalation point for field-related incidents.
- Provide senior-level technical guidance and support when necessary.
- Ensure adherence to SLAs and operational standards.
- Participate in the after-hours/on-call support rotation.
- Occasionally work outside standard business hours to support client needs or meet project deadlines.
Client Relationship Management
- Ensure professionalism and high customer satisfaction during all onsite engagements.
- Address client concerns and escalations in a timely and effective manner.
Technical Oversight
Provide advanced troubleshooting and oversight for:
- Servers and workstations
- Microsoft environments (Microsoft 365, Azure, Active Directory)
- Networking (firewalls, switches, VLANs, Wi-Fi, VPNs)
- VoIP systems
- Backup and disaster recovery solutions
- Ensure adherence to security standards and best practices.
- Oversee POD personnel engagements.
- Manage Shipping & Receiving and IT inventory processes.
Process & Continuous Improvement
- Develop, document, and refine field service procedures.
- Identify opportunities to improve efficiency, utilization, and service quality.
- Track and report service metrics and KPIs to leadership.
- Support continuous improvement initiatives across service delivery.
Required Qualifications
- 5+ years of IT support experience within an MSP or managed services environment.
- 2+ years of leadership or supervisory experience.
- Associate degree or equivalent work experience required; Bachelor’s degree preferred.
- Strong knowledge of Microsoft environments (Microsoft 365, Azure, Active Directory).
- Experience with RMM, PSA, and ticketing systems.
- Solid networking knowledge (TCP/IP, DNS, DHCP, firewalls, VPNs).
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Strong client-facing professionalism.
- Valid driver’s license and ability to travel to client sites.
Preferred Qualifications
- Relevant industry certifications (e.g., CompTIA Network+, Security+, Microsoft 365, SonicWall).
- Experience managing SLAs, KPIs, and service performance metrics.
Physical Requirements & Working Conditions
- Ability to work in a standard office environment and at client sites.
- Ability to use standard office equipment, including a computer.
- Ability to lift and carry equipment up to 75 pounds.
- Visual ability to read printed materials and computer screens.
- Hearing and speech sufficient to communicate effectively in person and by phone.
Ability to maintain attention to detail in a fast-paced, interruption-driven environment
- If you are interested in this Field Service Supervisor jobplease apply now to be connected with a member of our team.
- Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
- Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com
Our Direct Client has a new Field Services Supervisor job. As a Field Service Supervisor, you will be responsible for leading and overseeing field-based technical support operations across client environments. This role manages a team of field technicians delivering onsite IT support, installations, maintenance, and project services.
The FSS ensures service excellence, SLA compliance, operational efficiency, and high levels of customer satisfaction. The ideal candidate combines strong technical expertise with effective leadership skills, operational discipline, and a customer-first mindset.
Team Structure
This position directly supervises:
- 7 Road Technicians
- 2 POD (In-House Support) Team Members
Key Responsibilities
Team Leadership & Management
- Supervise, mentor, and develop Field Service Technicians.
- Conduct quarterly one-on-one meetings and annual performance reviews.
- Foster a culture of accountability, collaboration, and service excellence.
- Lead departmental meetings using the Entrepreneurial Operating System (EOS) framework.
- Ensure proper time entry, documentation accuracy, and accountability across the team.
Service Delivery & Operations
- Oversee quality control of fieldwork, ensuring tickets and documentation are accurate, complete, and timely.
- Serve as the primary escalation point for field-related incidents.
- Provide senior-level technical guidance and support when necessary.
- Ensure adherence to SLAs and operational standards.
- Participate in the after-hours/on-call support rotation.
- Occasionally work outside standard business hours to support client needs or meet project deadlines.
Client Relationship Management
- Ensure professionalism and high customer satisfaction during all onsite engagements.
- Address client concerns and escalations in a timely and effective manner.
Technical Oversight
Provide advanced troubleshooting and oversight for:
- Servers and workstations
- Microsoft environments (Microsoft 365, Azure, Active Directory)
- Networking (firewalls, switches, VLANs, Wi-Fi, VPNs)
- VoIP systems
- Backup and disaster recovery solutions
- Ensure adherence to security standards and best practices.
- Oversee POD personnel engagements.
- Manage Shipping & Receiving and IT inventory processes.
Process & Continuous Improvement
- Develop, document, and refine field service procedures.
- Identify opportunities to improve efficiency, utilization, and service quality.
- Track and report service metrics and KPIs to leadership.
- Support continuous improvement initiatives across service delivery.
Required Qualifications
- 5+ years of IT support experience within an MSP or managed services environment.
- 2+ years of leadership or supervisory experience.
- Associate degree or equivalent work experience required; Bachelor’s degree preferred.
- Strong knowledge of Microsoft environments (Microsoft 365, Azure, Active Directory).
- Experience with RMM, PSA, and ticketing systems.
- Solid networking knowledge (TCP/IP, DNS, DHCP, firewalls, VPNs).
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Strong client-facing professionalism.
- Valid driver’s license and ability to travel to client sites.
Preferred Qualifications
- Relevant industry certifications (e.g., CompTIA Network+, Security+, Microsoft 365, SonicWall).
- Experience managing SLAs, KPIs, and service performance metrics.
Physical Requirements & Working Conditions
- Ability to work in a standard office environment and at client sites.
- Ability to use standard office equipment, including a computer.
- Ability to lift and carry equipment up to 75 pounds.
- Visual ability to read printed materials and computer screens.
- Hearing and speech sufficient to communicate effectively in person and by phone.
Ability to maintain attention to detail in a fast-paced, interruption-driven environment
- If you are interested in this Field Service Supervisor jobplease apply now to be connected with a member of our team.
- Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
- Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com
Our Direct Client has a new Field Services Supervisor job. As a Field Service Supervisor, you will be responsible for leading and overseeing field-based technical support operations across client environments. This role manages a team of field technicians delivering onsite IT support, installations, maintenance, and project services.
The FSS ensures service excellence, SLA compliance, operational efficiency, and high levels of customer satisfaction. The ideal candidate combines strong technical expertise with effective leadership skills, operational discipline, and a customer-first mindset.
Team Structure
This position directly supervises:
- 7 Road Technicians
- 2 POD (In-House Support) Team Members
Key Responsibilities
Team Leadership & Management
- Supervise, mentor, and develop Field Service Technicians.
- Conduct quarterly one-on-one meetings and annual performance reviews.
- Foster a culture of accountability, collaboration, and service excellence.
- Lead departmental meetings using the Entrepreneurial Operating System (EOS) framework.
- Ensure proper time entry, documentation accuracy, and accountability across the team.
Service Delivery & Operations
- Oversee quality control of fieldwork, ensuring tickets and documentation are accurate, complete, and timely.
- Serve as the primary escalation point for field-related incidents.
- Provide senior-level technical guidance and support when necessary.
- Ensure adherence to SLAs and operational standards.
- Participate in the after-hours/on-call support rotation.
- Occasionally work outside standard business hours to support client needs or meet project deadlines.
Client Relationship Management
- Ensure professionalism and high customer satisfaction during all onsite engagements.
- Address client concerns and escalations in a timely and effective manner.
Technical Oversight
Provide advanced troubleshooting and oversight for:
- Servers and workstations
- Microsoft environments (Microsoft 365, Azure, Active Directory)
- Networking (firewalls, switches, VLANs, Wi-Fi, VPNs)
- VoIP systems
- Backup and disaster recovery solutions
- Ensure adherence to security standards and best practices.
- Oversee POD personnel engagements.
- Manage Shipping & Receiving and IT inventory processes.
Process & Continuous Improvement
- Develop, document, and refine field service procedures.
- Identify opportunities to improve efficiency, utilization, and service quality.
- Track and report service metrics and KPIs to leadership.
- Support continuous improvement initiatives across service delivery.
Required Qualifications
- 5+ years of IT support experience within an MSP or managed services environment.
- 2+ years of leadership or supervisory experience.
- Associate degree or equivalent work experience required; Bachelor’s degree preferred.
- Strong knowledge of Microsoft environments (Microsoft 365, Azure, Active Directory).
- Experience with RMM, PSA, and ticketing systems.
- Solid networking knowledge (TCP/IP, DNS, DHCP, firewalls, VPNs).
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Strong client-facing professionalism.
- Valid driver’s license and ability to travel to client sites.
Preferred Qualifications
- Relevant industry certifications (e.g., CompTIA Network+, Security+, Microsoft 365, SonicWall).
- Experience managing SLAs, KPIs, and service performance metrics.
Physical Requirements & Working Conditions
- Ability to work in a standard office environment and at client sites.
- Ability to use standard office equipment, including a computer.
- Ability to lift and carry equipment up to 75 pounds.
- Visual ability to read printed materials and computer screens.
- Hearing and speech sufficient to communicate effectively in person and by phone.
Ability to maintain attention to detail in a fast-paced, interruption-driven environment
- If you are interested in this Field Service Supervisor jobplease apply now to be connected with a member of our team.
- Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
- Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com
Our Direct Client has a new Field Services Supervisor job. As a Field Service Supervisor, you will be responsible for leading and overseeing field-based technical support operations across client environments. This role manages a team of field technicians delivering onsite IT support, installations, maintenance, and project services.
The FSS ensures service excellence, SLA compliance, operational efficiency, and high levels of customer satisfaction. The ideal candidate combines strong technical expertise with effective leadership skills, operational discipline, and a customer-first mindset.
Team Structure
This position directly supervises:
- 7 Road Technicians
- 2 POD (In-House Support) Team Members
Key Responsibilities
Team Leadership & Management
- Supervise, mentor, and develop Field Service Technicians.
- Conduct quarterly one-on-one meetings and annual performance reviews.
- Foster a culture of accountability, collaboration, and service excellence.
- Lead departmental meetings using the Entrepreneurial Operating System (EOS) framework.
- Ensure proper time entry, documentation accuracy, and accountability across the team.
Service Delivery & Operations
- Oversee quality control of fieldwork, ensuring tickets and documentation are accurate, complete, and timely.
- Serve as the primary escalation point for field-related incidents.
- Provide senior-level technical guidance and support when necessary.
- Ensure adherence to SLAs and operational standards.
- Participate in the after-hours/on-call support rotation.
- Occasionally work outside standard business hours to support client needs or meet project deadlines.
Client Relationship Management
- Ensure professionalism and high customer satisfaction during all onsite engagements.
- Address client concerns and escalations in a timely and effective manner.
Technical Oversight
Provide advanced troubleshooting and oversight for:
- Servers and workstations
- Microsoft environments (Microsoft 365, Azure, Active Directory)
- Networking (firewalls, switches, VLANs, Wi-Fi, VPNs)
- VoIP systems
- Backup and disaster recovery solutions
- Ensure adherence to security standards and best practices.
- Oversee POD personnel engagements.
- Manage Shipping & Receiving and IT inventory processes.
Process & Continuous Improvement
- Develop, document, and refine field service procedures.
- Identify opportunities to improve efficiency, utilization, and service quality.
- Track and report service metrics and KPIs to leadership.
- Support continuous improvement initiatives across service delivery.
Required Qualifications
- 5+ years of IT support experience within an MSP or managed services environment.
- 2+ years of leadership or supervisory experience.
- Associate degree or equivalent work experience required; Bachelor’s degree preferred.
- Strong knowledge of Microsoft environments (Microsoft 365, Azure, Active Directory).
- Experience with RMM, PSA, and ticketing systems.
- Solid networking knowledge (TCP/IP, DNS, DHCP, firewalls, VPNs).
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Strong client-facing professionalism.
- Valid driver’s license and ability to travel to client sites.
Preferred Qualifications
- Relevant industry certifications (e.g., CompTIA Network+, Security+, Microsoft 365, SonicWall).
- Experience managing SLAs, KPIs, and service performance metrics.
Physical Requirements & Working Conditions
- Ability to work in a standard office environment and at client sites.
- Ability to use standard office equipment, including a computer.
- Ability to lift and carry equipment up to 75 pounds.
- Visual ability to read printed materials and computer screens.
- Hearing and speech sufficient to communicate effectively in person and by phone.
Ability to maintain attention to detail in a fast-paced, interruption-driven environment
- If you are interested in this Field Service Supervisor jobplease apply now to be connected with a member of our team.
- Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
- Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com