IT Field Services Technician

The technician will be responsible for preparing workstations for end users by installing monitors, docking stations, keyboards, mice, webcams, headsets, network connections, and other approved peripherals. The role will also perform basic L1 troubleshooting and validate that each workstation is operational and ready for user onboarding.

This is a hands-on onsite role requiring good knowledge of workstation hardware, peripherals, docking stations, display configurations, wired networking, Wi-Fi troubleshooting, and structured cable management.

Key Responsibilities

1. Workstation Setup and Deployment

• Unbox, assemble, install, and position workstation equipment.
• Install and configure:

o Single and dual monitors

o Docking stations

o Keyboards and mice

o Webcams

o Headsets

o Other approved workstation peripherals

• Connect workstation components to the appropriate power, network, USB, display, and peripheral interfaces.
• Install monitors onto designated workstation arms/mounts using approved tools.
• Configure monitor positioning, alignment, orientation, and resolution based on established standards.
• Configure and validate extended and duplicate display configurations as required.
• Connect wired network cables between the designated desk LAN port and docking station.
• Ensure all workstation components are securely installed and properly positioned.

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