IT Field Support Specialist I

Key Responsibilities:

·         Advanced Technical Support:
Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

·         Site Surveys & Documentation:
Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

·         Hardware Acquisition & Installation:
Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

·         Project Support & Reporting:
Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

·         Custom Cabling & Integration:
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

·         Training & User Enablement:
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.

·         Infrastructure Maintenance:
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

·         Operational Excellence:
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

·         End-User Support:
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

Collaboration:
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

Minimum Education and Experience:

·         High school diploma or GED required.

·         Minimum of 1- 2 years of relevant IT experience.

·         Must possess 8570 Certification; Security+ certification is highly preferred.

Technical Skills:

·         Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.

·         Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.

·         Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.

·         Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.

·         Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.

·         Familiar with Active Directory security and policies, supporting secure and compliant IT environments.

·         Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies:

·         Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.

·         Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

·         Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements:

·         Must be able to drive a company vehicle as part of job responsibilities.

·         Ability to lift and move items weighing up to 50 lbs as required.

·         Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.

1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
2. Demonstrated ability to read and understand technical manuals and schematics
3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
4. Able to manage time and priorities effectively
5. Able to work efficiently with minimal supervision
6. Proficient in working with end-users remotely
7. Demonstrated expertise in Microsoft Windows 7 and 10
8. Familiar with Active Directory security and policies
9. Excellent analytical and problem solving skills