IT Field Support Technician

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for ten years.

We are seeking an experienced IT Field Support Technician (Tier 2/Tier 3) to join our quickly growing Managed Service team. After the initial onboarding and training period, this person will mainly work at client's offices. When not in the field, the incumbent may work remotely out of a home office.

IT Field Support Technicians are responsible for handling proactive and reactive onsite support including:

• User and computer account maintenance
• Microsoft Windows Server infrastructure and storage
• Microsoft 365 and Office 365 implementation and support
• Microsoft Azure implementation and support
• Familiar with remote management and monitoring tools. (N-able, Kaseya, Automate etc.)
• Familiar with scripting and automation
• Backups, disaster recovery, and business continuity
• Cyber Security
• Firewalls, Switches and Wireless Access Points

Requirements

Preferred candidates for this role will have:

• 3-5 years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
• Prior MSP or IT Consulting experience is helpful.
• Associates or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
• Relative industry certifications including:
• • CompTIA (Network+, Security+)
  • Microsoft Azure, 365 and Windows certifications. (Microsoft 365, Azure, MCSE etc.)
• Familiarity with ConnectWise or similar ticketing system for time and record keeping.
• Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

Join Wolf Consulting’s team as an IT Field Support Technician and enjoy:

• Being a part of the strongest and fastest-growing IT networking company in the region.
• Working in a fun, energetic, and team-oriented work environment.
• Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
• Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with 4% company match, performance bonus plan, and monthly cell phone stipend.
• Company owned vehicle provided for this position.
• Limited on-call hours for technical employees.
• Social events and volunteering opportunities inside and outside the office.

FOR MORE INFORMATION OR TO APPLY:

For more information about Wolf Consulting, LLC, please visit www.wolfconsulting.com

Wolf Consulting, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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