IT Field Support Technician

22nd Century Technologies, Inc.

Temple Hills, MD

JOB DETAILS
SKILLS
Anti-Virus Software, Cloud Computing, Computer Hardware, Computer Maintenance, Computer Networks, Computer Systems, Customer Support/Service, Firewall Administration, Hardware Components, Hardware Installation, Hardware Quality Assurance, Hardware Repair, Microsoft Active Directory, Microsoft Windows Operating System, Network Systems, On Site Support, Software Administration, Software Configuration Management, Software Upgrades, System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing
LOCATION
Temple Hills, MD
POSTED
4 days ago
Goal
The IT Field Support Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software.

Background
IT Field Support Technicians operate and maintain computer systems and networks to ensure End-Users receive effective IT Services.

Duties / Responsibilities
" Serving as the first point of contact for IT support for WSSC Depot
" Installing, configuring, and maintaining software and hardware components of computer and network systems
" Diagnosing and troubleshooting software and hardware issues
" Repairing and replacing damaged computer and network components
" Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software
" Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly
" Testing new hardware and software before full-scale installation

Education:
  • High School degree or equivalent; an associate's degree preferred
Required & Preferred
  • General Experience: 2 Years
  • Specialized Experience Experienced in Active Directory, Windows OS, SCCM, and SITIL Methodologies
  • Skillset Computer Hardware Repair: 1 year (Preferred)
  • Technical support: 1 year (Preferred)
  • Software troubleshooting: 1 year (Preferred)
  • Strong customer service skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0