IT Field Support Technician
Delmock Technologies Inc
Temple Hills, MD
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JOB DETAILS
SKILLS
Anti-Virus Software, Background Investigation, Computer Hardware, Computer Maintenance, Computer Networks, Computer Skills, Computer Systems, Corporate Social Responsibility, Customer Support/Service, Firewall Administration, Government, Hardware Components, Hardware Installation, Hardware Quality Assurance, Hardware Repair, Health Information Technology, IRS (Internal Revenue Service), Information Technology & Information Systems, Microsoft Active Directory, Microsoft Windows Operating System, Network Systems, On Site Support, Software Administration, Software Configuration Management, Software Upgrades, System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing
LOCATION
Temple Hills, MD
POSTED
3 days ago
About Our Company:
Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.
Location: Laurel, MD 20707. This role is on-site, Monday through Friday.
Role:
Delmock Technologies, Inc. is seeking an IT Field Support Technician to operate and maintain computer systems and networks to ensure End-Users receive effective IT Services.
Responsibilities:
Serving as the first point of contact for IT support.
Installing, configuring, and maintaining software and hardware components of computer and network systems.
Diagnosing and troubleshooting software and hardware issues.
Troubleshooting challenges with computers and network devices.
Repairing and replacing damaged computer and network components.
Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.
Maintaining and updating technical documentation regularly.
Testing new hardware and software before full-scale installation.
Minimum Requirements:
High school diploma or equivalent.
2 years of experience working in IT.
Experience with Active Directory, Windows OS, SCCM, and SITIL Methodologies.
Strong customer service skills.
Preferred/Nice to Have Skills:
Associate’s degree in an IT related field.
1 year of experience with computer hardware repair.
1 year of experience with technical support.
1 year of experience with software troubleshooting.
Clearance:
Able to pass a background check.
Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.
At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!
DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
About the Company
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Delmock Technologies Inc
Delmock Technologies, Inc. (DTI) has a reputation for delivering high-quality Information Technology (IT) services. DTI satisfies customers' needs through a three-tier service model of: Delivering Indispensable Personnel; Using Enduring Best-Practices; and Providing Vital IT Tools. We continue to do business the way it was intended providing the best-solution for today and tomorrow.
Established in 2001, DTI has successfully received its SDB and HUBZone certifications via the US Small Business Administration. Additionally, DTI is Capability Maturity Model Integration Level 3 Certified (CMMI) appraised, administered and marketed by Carnegie Mellon University and required by many software development U.S Government contracts. DTI also remains certified as a Minority Business Enterprise (MBE), Disadvantaged Business Enterprise (DBE), and Small Business Enterprise (SBE) in Custom Computer Programming Services and Computer Systems Design Services with the Maryland Department of Transportation.
As a HUBZone IT services firm headquartered in South Baltimore (neighborhood known as "PigTown"), a historical neighborhood in the center of Baltimore City, DTI has made a significant financial and social impact to the area. We have spearheaded community service projects focused on inspiring the youth that resides in the City. DTI also provides employment opportunities to college students located in historically underutilized communities. This program has been designed to provide students with knowledge transfer and on-the-job training in a corporate setting year-round.
COMPANY SIZE
50 to 99 employeesINDUSTRY
Computer/IT Services
FOUNDED
2001
WEBSITE
http://www.delmock.com/