Best Practices, Communication Skills, Computer Science, Computer Workstations, County Ordinances, Customer Service Management, Customer Service Operations, Customer Support/Service, Document Scanners, Documentation, Driver's License, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, MCITP - Microsoft Certified IT Professional, MCP - Microsoft Certified Professional, Microsoft Certifications, Microsoft Product Family, On Call, On Site Support, PCI, Peripheral Hardware, Printers, Process Improvement, Regulatory Compliance, Remote Access, Sarbanes-Oxley Act (SOX), Security Compliance, Software Administration, State Laws and Regulations, Technical Support, Time Management, Willing to Travel
IT Field Technician II
Location: Boardman, OR (Onsite)
Duration: 4-Month Contract with Potential Extension
Pay Rate: $33-$36/hour
Schedule: 40 hours per week, including on-call rotation (approximately 1 week every 6 weeks)
Ledgent Technology is partnering with a valued client to hire an IT Field Technician II to provide temporary coverage during an employee leave of absence. This role will provide hands-on technical support for hardware, software, scan guns, and peripheral devices while ensuring excellent customer service and operational continuity.
Key Responsibilities
- Install, configure, maintain, and troubleshoot workstations, laptops, printers, scanners, and other peripherals.
- Provide end-user support via phone, email, remote access, and in-person assistance.
- Log, track, and resolve service tickets, escalating issues as needed.
- Participate in an after-hours on-call rotation.
- Maintain IT documentation, asset inventory, and compliance with security standards (PCI, SOX, GAP).
- Train users on technology tools and best practices.
- Collaborate with IT teams to improve processes and support services.
- Travel occasionally to other company locations.
Qualifications
- Bachelor's degree in Computer Science, Business, or a related field preferred; equivalent experience considered.
- 5+ years of IT support experience, including Microsoft technologies.
- 2+ years of experience in a compliance-focused environment.
- Microsoft certifications (MCP, MCITP, or similar) preferred.
Additional Requirements
- Valid driver's license and ability to travel as needed.
- Availability for occasional weekend and after-hours work.
- Strong troubleshooting, communication, customer service, and time management skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.