IT Field Technician

Waste Connections

Mckinney, TX

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JOB DETAILS

SKILLS

Accounts Payable, Android, Apple, Apple iPhone, Building Renovation, Cellular Telephone, Cisco Routers, Cisco Switches, Citrix Product Family, Communication Skills, Desktop Administration, Desktop PC, Ethernet Cable, Hardware Configuration Management, Hardware Installation, Help Desk, High Tech Industry, Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Internet Service Providers, Laptop Hardware, Laptop PC, Lift/Move 50 Pounds, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Exchange Server Administration, Microsoft Office, Microsoft SharePoint, Microsoft Windows Operating System, Mobile Applications, Multitasking, Network Administration/Management, Network Bridges, Network Cable, Network Configuration Management, Network Operations Center, Network Security, Network System Hardware, On Site Support, Operating Systems, Organizational Skills, Project/Program Coordination, Project/Program Management, Purchasing/Procurement, Reimbursement, Security Software, Software Patches, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Support, Telecommunications, Testing, Time Management, VLAN (Virtual Local Area Network), VoIP (Voice over IP), Wide Area Network (WAN), Willing to Travel, Wireless Communications, Wireless Security

LOCATION

Mckinney, TX

POSTED

6 days ago

Waste Connections is hiring in IT!

We are currently searching for an IT Field Support Technician to support our Southern Region districts who will be based out of the McKinney, TX area. The supported region will include facilities across Northeast Texas. This position will be responsible for various IT support requests, remote site support, and corresponding IT related issues that need to be addressed to keep districts running properly. Travel to supported sites will be required for IT field support when remote assistance will not suffice. This includes responding to and resolving a wide variety of system related issues using incident management software to enhance end user productivity. The IT Field Technician will install, configure, and maintain core Waste Connections software applications, deploy new software releases and patches, manage Active Directory group memberships, order/configure/install new PCs (Desktops, Laptops, etc), order/configure/install network equipment (racks, switches, etc), order/configure cell phones, and assist with telecom projects. This position also requires installation and configuration of Ubiquiti network equipment and security cameras. The technician will also coordinate on projects for new facilities, renovations, and assist with acquisitions. This is a hands-on, multifaceted support role that is challenging yet rewarding. We are searching for a candidate who is a self-starter, has a desire to learn new technologies, and who has experience in a broad range of IT principles and disciplines.

Why you need to join us!

· CULTURE - It’s a Great place to work! We work in an environment where empowered, self-directed All-Stars know what they do is important.

· INTEGRITY - We define integrity as “saying what you will do and then doing it.” We keep our promises to our customers, our employees, and our stockholders. Do the right thing, at the right time, for the right reason.

· IT Field Technician Travel - Expense reimbursement and competitive mileage compensation when utilizing personal vehicle.

· Competitive Benefit Package - Waste Connections puts emphasis on Work-Life balance, offering choices in Health, Dental, HMO, PPO, 401k, PTO, Paid Holidays, and multiple wellness programs.

· “Work Hard, Play Harder”

Essential Duties and Responsibilities:

· Responsible for all aspects of Waste Connections IT functionality in the field including end user support, desktop support, mobile, telecom, system management, part and equipment management, Cat6, Security Camera, Wireless AP, Wireless Bridge Technology, Network and Storage Administration, PC and Thin OS, Google devices, Conference Zoom rooms, Teams, SharePoint, Active Directory, Exchange administration, System monitoring and reporting, Data Center principles and overall aptitude to learn and acquire new skills that are directly applicable to Waste Connections internal toolset and fundamentals.

· Installation, configuration and troubleshooting of TCP/IP networking. Cisco Switching configuration, Cisco routers, Meraki SD-WAN, ISP procurement, Wireless Bridging, Port Configuration (VLANs, Port Configurations, etc.)

· Configuration and troubleshooting of Microsoft Office Suite PC and Laptop hardware configuration and troubleshooting. Build and configure end user systems including WCN required security software suite.

· Maintain district VOIP phone systems, including procurement and configuration with Spectrum WAVE VOIP services.

· Basic Microsoft Windows end user configuration (profiles, printers, application, and AD group membership configuration).

· iPhone and Android phone procurement, configuration, troubleshooting, and repair. (ATT and/or Verizon).

Minimum Requirements:

· Support coverage of District site and field locations will require up to 50% travel schedule including overnight, and periodic extended stays dependent on project and workload.

· Proficiency in the following areas:

· Windows 10/11 OS fundamentals

· Microsoft Office Applications, including Office 365

· Citrix Software fundamentals

· General Networking principles

· VOIP Telecom Phone systems

· Running network cabling in indoor and outdoor environments.

· Mounting/installing a variety of equipment (Starlink, Wireless AP, Network Bridging, Security Cameras) in indoor and outdoor environments.

· Aptitude for IT troubleshooting methodology

· Willing to adapt, learn, and be independently proficient.

· Must be able to lift up to 50lbs.

· Must be comfortable climbing ladders and the occasional lift

Preferred Qualifications:

· Bachelor’s degree in information technology or related field experience

· 2 years or more of Network Administration and support

· Experience managing/directing IT projects with stakeholders and contractors

· Cell phone and mobile app proficiency for both Apple OS and Android

· Independent with the ability to manage multiple projects simultaneously

· Time management and organizational skills

· Excellent communication skills with Districts and team members

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

About the Company

Waste Connections

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