IT Field Technician

Just Salad is seeking a proactive, detail-oriented, and technically skilled professional with a strong ability to problem-solve and a passion for continuous learning. The IT Technician will report to the Director of IT and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA) and Corporate (100+ members). This role spans traditional IT support, cybersecurity practices, and emerging AI-powered tooling. In line with Just Salad's mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad's environmental footprint.

Responsibilities

IT Infrastructure & Support

Install, configure, and maintain hardware and software components to ensure optimal usability across all sites

Troubleshoot hardware and software issues on Windows and Mac environments

Proactively upgrade systems and monitor performance to sustain 99%+ uptime across all machines

Adhere to electrical safety standards and maintain disciplined cable management at all locations

Repair or replace damaged hardware efficiently to minimize operational downtime

Execute new store installations across multiple markets, including network setup and device provisioning

Document technical procedures, troubleshooting steps, and resolutions for knowledge base development

Help Desk & Ticketing (Freshservice)

Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner

Triage, categorize, and prioritize incoming requests; escalate complex issues appropriately

Maintain clear, timely communication with end users throughout the ticket lifecycle

Identify recurring issues and proactively propose permanent solutions to reduce ticket volume

IT Cybersecurity

Support implementation and enforcement of cybersecurity policies across all locations and corporate users

Monitor systems for security vulnerabilities, suspicious activity, and policy violations

Assist with endpoint protection, access control, and user security awareness initiatives

Participate in security audits, risk assessments, and incident response procedures

Maintain compliance with data protection standards and internal IT security protocols

AI Integrations & Emerging Technology

Assist in the evaluation, deployment, and support of AI-powered tools and automations across business operations

Collaborate with the IT Director to integrate AI solutions into existing workflows (e.g., helpdesk automation, predictive maintenance, operations tooling)

Monitor and maintain AI integration performance, flagging anomalies or inefficiencies

Reporting & Analytics

Generate and distribute regular IT performance reports including ticket trends, uptime metrics, hardware inventory, and SLA compliance

Build and maintain dashboards within Freshservice and other platforms to provide real-time visibility into IT operations

Analyze data to identify operational gaps and present findings with actionable recommendations to the Director of IT

Tools & Technologies

Experience with the following is preferred. These reflect the core systems and platforms in use at Just Salad; comparable experience is welcome, with a willingness to learn our stack.

Endpoints & Operating Systems: Windows and macOS administration, imaging, and troubleshooting

Endpoint Management (RMM/MDM): Datto RMM for remote monitoring and management; Mobile Device Management (MDM) via IRU

Help Desk / ITSM: Freshservice (ticketing, workflows, SLA reporting)

Toast POS: point-of-sale hardware and software (deployed across all locations)

Networking: Cisco Meraki (firewalls, access points, switches), VPN configuration; Cisco networking and CCNA a plus

Physical Security: Verkada cameras (video surveillance and access control)

Identity & Security: Bitwarden password management, endpoint protection, access control, and multi-factor authentication

Productivity & Collaboration: Google Workspace / Google Suite (Gmail, Drive, Docs), Google Admin console, and Microsoft 365

AI Tools: Claude AI, Gemini (corporate AI suite), and Fofana (internal AI data assistant)

Digital & Delivery: Store-level support for 1P Digital ordering (order.justsalad.com) and Otter (third-party delivery aggregation)

Hardware & Peripherals: Receipt/label printers, kitchen display systems, cabling, and device provisioning

Requirements

Associate's Degree in Computer Science or a related field (Bachelor's preferred)

Minimum 2+ years of experience in computer networks, systems maintenance, or IT support

Hands-on experience with Freshservice or a comparable ITSM/help desk platform

Familiarity with cybersecurity fundamentals (endpoint security, access management, threat monitoring)

Exposure to AI tools, automation platforms, or IT integrations is a strong plus

Cisco Certified Network Associate (CCNA) accreditation is advantageous

Proficiency in software installation, database basics, and systems administration

Exceptional written and verbal communication skills

Strong interpersonal and problem-solving abilities with a willingness to learn

Bilingual in Spanish and English a plus, but not required

Ability to lift up to 35 lbs

Willingness to travel 70% of the time; weekend on-call availability may be required and software components to ensure optimal usability across all sites

Troubleshoot hardware and software issues on Windows and Mac environments

Benefits

• Annual Salary $69,000 - $72,000 - Salary dependent on experience. Eligible to participate in the corporate bonus program
• Medical, Dental, and Vision Insurance
• Voluntary Long-Term Disability, Hospital Insurance, Accidental Insurance, Life Insurance + AD & D
• Eligibility to participate in 401K
• Paid Vacation and Holidays
• Pre-Tax Benefits (FSA, HSA, and Commuter Benefits)
• Fitness Discounts
• Summer Fridays
• Employee Assistance Program
• Free Just Salad while working

About Us

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to "Eat with Purpose," Just Salad is a Certified B Corporation and home to the world's largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.