About us:
Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.
Duties:
Visiting clients in Santa Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.
Main Responsibilities
- Providing great customer service and technical support to customers on-site. This means Driving to client sites to resolve their issues to their satisfaction.
- Troubleshooting Hardware; PC’s, servers, WIFI and Networking equipment, etc.
- Handling and moving equipment as needed.
- Coordinate with our Help Desk and support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets, and keep team and clients informed.
- Other on-site support as needed
Technical Qualifications
Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 – Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering
Experience
Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .
Preferred, but not required:
- Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
- Other common auto dealership software
- Degree in Computer Science, Information Technology, or related fields
- Microsoft certifications
- Cisco Certifications
Industry
Information Technology & Services for the Automotive Industry
Job Type: Full-time
Application Questions
You have requested that Indeed ask candidates the following questions:
- How many years of Field Support Technician experience do you have?
- How many years of Technical Support experience do you have?
- Are you able to work in Santa Clara County, CA?
- Do you have the following license or certification: Driver's?
- Do you speak English?
- Do you speak Spanish?
- Are you authorized to work in the following country: United States?
- Are you willing to undergo a background check, in accordance with local law/regulations?