IT Field Technician

Beth Page tech

NULL, TX(remote)

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JOB DETAILS

SKILLS

CompTIA A+, CompTIA Network+, Computer Maintenance, Computer Networks, Computer Science, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Database Backup, Desktop Administration, Ethernet Cable, Firewalls, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Laptop PC, MCP - Microsoft Certified Professional, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Configuration Management, Network Routers, Network Switching, On Site Support, Operational Support, Printers, Server Maintenance, Software Installation, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VPN (Virtual Private Network), Wireless Communications, Work From Home

LOCATION

NULL, TX(remote)

POSTED

3 days ago

Job Title: IT Field Technician
Location: Austin/Round Rock, TX Metroplex (Work from Home)
Job Type: Full-time (Contract)
Experience: 3 - 5 years

Role Summary
We are hiring one or two experienced IT Technicians to support city operations. You will manage daily help desk tickets, maintain computer networks, and keep city servers running smoothly. You will also provide direct, hands-on technical support to clients.

Core Responsibilities

Server & Network Management: Install, configure, and troubleshoot city servers, switches, routers, and firewalls.
Computer Support: Set up, repair, and upgrade desktop computers, laptops, and mobile devices (Windows and macOS).
Help Desk Support: Resolve user tickets quickly. This includes password resets, software installs, and printer fixes.
Infrastructure: Manage cable setups (like Cat5e and Cat6) and maintain reliable WiFi networks.
Security & Backups: Monitor system health, perform data backups, and apply security updates to protect city data.

Requirements

Experience: 3 to 5 years of hands-on experience in IT support, network administration, and server maintenance.
Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
Skills: Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and Active Directory.
Soft Skills: Excellent customer service skills. You must clearly explain technical steps to non-technical city staff.
Transportation: Reliable vehicle to travel between city sites in the Austin/Round Rock metroplex.
Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly preferred.

About the Company

Beth Page tech

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