IT Finance Systems Support & Project Coordinator

Sims Lifecycle Services (SLS) is a world-wide leader in IT asset and cloud infrastructure reuse, redeployment, recycling and refining. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.

Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

At Sims Lifecycle Services, we believe progress is driven by our people. If you're set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen. Now's an extraordinary time to work with us. SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business results. To achieve it, we're bringing together people with unique stories, perspectives, backgrounds, and talent - and we need yours too!

Join Our Dynamic Team! We are seeking a IT Finance Systems Support & Project Coordinator to join our team at our West Chicago, Illinois location. This is a fantastic opportunity for a results-driven professional who thrives on solving business challenges, identifying opportunities, and building strategic partnerships. Reporting to IT Service and Infrastructure Director, this role will be playing a key role in bridging technology and finance operations by ensuring financial systems run smoothly and efficiently. This position supports day-to-day system functionality, troubleshoots issues, and collaborates with cross-functional teams to implement enhancements and process improvements. Additionally, the role coordinates projects by managing timelines, tracking deliverables, and facilitating communication between stakeholders, ensuring initiatives are completed on time and aligned with business goals.

This is more than a job - its a chance to develop your career with a global organization that values innovation, collaboration, and results. We are in an exciting period of growth, and the successful candidate will play an essential role partnering with the IT Team that are responsible for managing and supporting the organization's technology infrastructure and systems. They ensure reliable network operations, maintain hardware and software, and provide technical support to employees. By proactively addressing issues and implementing innovative solutions, the IT Team helps drive efficiency, security, and seamless day-to-day operations across the business to influence outcomes.

Salary Range: $88,027 - $105,633

Key Accountabilities:

ERP & Finance Systems Support

• Provide daily support for Microsoft Dynamics 365 Business Central, Navision, and finance systems by troubleshooting issues and assisting users.
• Act as primary IT contact for Finance, prioritizing requests and communicating updates.
• Manage help desk tickets, escalating issues as needed.
• Support user access, system configurations, and routine administration.

Project Coordination & Delivery

• Coordinate finance-related IT projects, including ERP enhancements and integrations.
• Track timelines, tasks, risks, and deliverables to support successful project execution.
• Gather requirements and collaborate with Finance, IT, and vendors on solution design.
• Assist with system upgrades, deployments, and post-go-live support.

Testing, Process Improvement & Reporting

• Support user acceptance testing, defect tracking, and validation of fixes.
• Identify opportunities to improve processes and system usability.
• Assist with data validation across Business Central, Power BI, and reporting systems.
• Maintain documentation, test scripts, and training materials.

Collaboration & Governance

• Act as liaison between Finance, IT, and external partners.
• Support change management, governance, and system controls.
• Ensure compliance with company policies and standards.
• Promote teamwork, service excellence, and continuous improvement.

Experience/Qualifications Required:

• Bachelor's degree in information technology, Information Systems, Business, Finance, or a related field; equivalent experience in lieu of a degree may be considered.
• Experience in IT application support, ERP support, systems administration, project coordination, or business systems roles.
• Experience supporting Finance or ERP systems, including Microsoft Dynamics 365 Business Central, Navision, or similar enterprise platforms preferred.
• Experience coordinating system enhancements, testing activities, issue resolution, and vendor follow-up.
• Experience with reporting and analysis tools, such as Microsoft Power BI,preferred.
• Understanding Finance processes such as general ledger, AP, AR, billing, or financial reporting is highly desirable.

Skills and Competencies:

• Strong troubleshooting and problem-solving skills in a business systems support environment.
• Knowledge of ERP systems, application support processes, and ticket management practices.
• Ability to gather requirements, document processes, and translate business needs into clear technical or functional actions.
• Strong project coordination skills, including tracking tasks, timelines, risks, and follow-ups.
• Ability to support testing, deployments, change management, and user training activities.
• Strong collaboration and communication skills, with the ability to work effectively across IT, Finance, and external vendors.
• Attention to detail with a focus on data accuracy, documentation, and process consistency.
• Strong organizational and customer service mindset.

Key Performance Indicators (KPIs):

Support Responsiveness & Service Quality

• Deliver timely and effective resolution of ERP and finance systems support requests, with a focus on service quality, issue follow-through, and user satisfaction.

Project Coordination & Enhancement Delivery

• Support the successful on-time delivery of finance-related IT projects, upgrades, and system enhancements through effective coordination, testing, documentation, and stakeholder communication.

System Reliability & Continuous Improvement

• Improve ERP stability, reduce recurring issues, and support process improvements that enhance efficiency, data accuracy, and the overall user experience for Finance.

Key Relationships:

• Internal - IT Service & Infrastructure team, Digital IT team, Finance team, Settlement team, regional finance users, business process owners, reporting and data teams.
• External - ERP vendors, implementation partners, consultants, and managed service providers.

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.

A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world's safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.