IT - Geek Street Technical Support 1

Job Description: ONSITE: This is an on-site position, as this is a hands-on technical support role.

THE ROLE: Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU'LL BE DOING:

• Providing first level triage and technical support to employees through tickets and in-person at the Geek Street support desk.
• Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing.
• Physical and Virtual asset stockroom maintenance.
• Supporting IT project goals.
• Helping to set up devices and accessories.
• Communicating status updates with internal clients.
• Ensuring that requests are being prioritized and closed in a timely manner.
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
• Learning and adhering to company policies and procedures regarding IT security and data privacy.
• Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:

• Proficiency with the Windows operating system.
• Basic understanding of Windows troubleshooting.
• Android/iOS familiarity.
• Customer-oriented mindset.
• Ability to take clear notes to capture problems correctly.
• A general understanding of MacOS and Linux would be helpful but is not required

WHAT WOULD SET YOU APART:

• PowerShell or command line (CLI) familiarity.
• CompTIA A+ certification.
• Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE'RE LOOKING FOR:

• Someone who can comfortably navigate a PC to perform basic troubleshooting.
• People who can patiently take the time to understand an issue in order to properly document it.
• Candidates who have an interest in technology and who work well in a customer-facing role.
• Good communication skills, both verbal and written, for assisting users and documenting issues.
• Ability to work in a team and learn from others.
• Patience and a customer-focused attitude to help non-technical users.
• Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
• 0-2 years of experience.