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IT Generalist I

University of Florida
  • Gainesville, FL
    1 day ago

    Job Description

    The Signal4 Lab at University of Florida develops, operates, and continuously advances a suite of innovative web-based applications and information systems that support transportation safety throughout the State of Florida. These research-driven applications are used by state and local government agencies, law enforcement organizations, metropolitan planning organizations, private industry, and research institutions to improve the quality, accessibility, visualization, and analysis of transportation safety information.We are seeking a capable multimedia training and user support specialist to join our multidisciplinary team of software developers, database engineers, GIS specialists, and transportation researchers. This position combines technical support, user enablement, and multimedia content creation for our transportation safety applications. The primary focus is guiding and supporting end users through troubleshooting and onboarding, while simultaneously designing, developing, and maintaining high-quality graphic assets, documentation, and interactive training resources.
    Classification Title:

    IT Generalist I

    Classification Minimum Requirements:

    Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

    Job Description:

    This position will be responsible, but not limited to, the following:

    Multimedia Training Development & Graphic Design:

    • Designs, develops, and updates graphical and interactive training materials, video tutorials, and visual aids for core software applications.
    • Creates user-facing graphic assets, visual documentation, user manuals, and online  knowledge-base modules following required branding standards.

    Software User Support & Technical Troubleshooting:

    • Serves as the primary point of contact for end-user support
    • Identify, document, and resolve access to software tools, and usability issues.
    • Conducts training sessions for users to ensure effective utilization of our tools

    Systems Operations & Application Support

    • Supports core application systems and business functions across user groups.
    • Assists with user account management, access provisioning, and credentialing within platform security guidelines.
    • Performs quality assurance testing on software updates and deployment builds prior to release.

    Documentation & Administrative Support

    • Assist in maintaining an up-to-date data documentation library of user guides and release notes.
    • Manages multiple day-to-day operational priorities while maintaining progress on ongoing project commitments.
    • Performs other support and multimedia duties as assigned.
    • Work in close coordination with the supervisors and other team members to understand the expanding needs of our users and stakeholders.

    Other duties as assigned.

     

    Expected Salary:

    Commensurate with education and experience.  

    Required Qualifications:

    Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

    Preferred:

    A bachelor’s degree in Fine Arts, Digital Arts and Sciences, Communications, Information Technology, Management Information Systems or Computer Science.

    - Experience with digital graphic design in developing a variety of graphic products such as logos, illustrations, audio/video

    - Experience with creating training videos

    - Experience supporting users working in transportation safety information systems, especially those using tools in traffic crash data and analytics

    - Experience with user software testing in transportation safety applications and related UX/UI design

    - Familiarity with the Florida traffic crash data and traffic crash form

    - Understand traffic crash geolocation and crash diagramming.

    - Ability to communicate effectively, verbally and in writing with user groups and sponsors and maintain an effective working relationship with those groups.

    Special Instructions to Applicants:

    In order to be considered, you must upload your cover letter, resume and a list of three references along with the application. 

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.

    Health Assessment Required:N/A

     

    Numbers & Facts

    LocationGainesville, FL

    Skills

    • Administrative Skillsunmatched
    • Analysis Skillsunmatched
    • Audiovisualunmatched
    • Brand Marketing (Branding)unmatched
    • Communication Skillsunmatched
    • Computer Scienceunmatched
    • Content Developmentunmatched
    • Cross-Functionalunmatched
    • Customer Support/Serviceunmatched
    • Data Analysisunmatched
    • Database Programmingunmatched
    • Digital Artunmatched
    • Documentationunmatched
    • Fine Artunmatched
    • Geolocationunmatched
    • Graphic Designunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Illustrating Abilityunmatched
    • Information Technology & Information Systemsunmatched
    • Internet Applicationunmatched
    • Knowledge Baseunmatched
    • Law Enforcementunmatched
    • Local Governmentunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Multimediaunmatched
    • Needs Assessmentunmatched
    • Onboardingunmatched
    • Online Trainingunmatched
    • Quality Managementunmatched
    • Release Notesunmatched
    • Safety Systemsunmatched
    • Software Administrationunmatched
    • Software Developmentunmatched
    • Software Testingunmatched
    • Spatial Dataunmatched
    • State Governmentunmatched
    • Support Documentationunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Training/Teachingunmatched
    • Usability Engineeringunmatched
    • User Account Administrationunmatched
    • User Documentationunmatched
    • User Experience Design (UXD)unmatched
    • User Groupsunmatched
    • User Interface Designunmatched
    • Video Productionunmatched

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