IT Generalist III

Classification Title: IT Generalist III

Classification Minimum Requirements: Bachelors degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience.

Job Description: UF Information Technology (UFIT) is currently seeking an intermediate level IT Generalist III to join Infrastructure and Communication Technology (ICT), a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

As part of ICT, you will support and maintain moderately complex network systems and provide both A/V and end user support. As part of the UFIT Field Operations Support team, you will be a member of the team that supports network, devices, classrooms, and other technologies at the UF Jacksonville campus and its surrounding areas.

This position will require travel between the Gainesville and Jacksonville campuses regularly throughout the first 6 months of employment. This position is on a rotating schedule that will require some nights and weekends.

Some key responsibilities and characteristics of this position are:

• Responsible for troubleshooting and resolving moderate complex network issues
• Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components
• Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement
• Follows best practices for new building construction, data center updates, and major building renovation projects, including wall-plate equipment renewal projects
• Integrates design standards and special requirements into complete configurations
• Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings
• There is a special emphasis on statewide WAN including IFAS and Wall-Plate building networks. Other network segments include the campus building LANs, campus wireless access, campus core network, and external WAN connections

Installing and moving computers, printers, and other end user technology devices, including installing designated system images and application software Understanding of various current OS environments, Active Directory, and cloud services Knowledge of Microsoft Office Suite, Adobe Suite, G suite, Dropbox, and other software used across campus Install and configure complex audio-visual and IT hardware in supported spaces Manage Zoom Rooms, Crestron XIO, Scheduling panels, EMS scheduling, public computers, and other Audio-Visual and Information Technology (AV/IT) related hardware and software Support & troubleshoot classroom and A/V technologies in the Jacksonville campus to ensure class lectures go unhindered.

About UF Information Technology Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are:

• Academic Technology
• AI² Center
• Applications, Development, and Integrations
• Business Center
• Customer Experience and Resource Planning
• Data Platform and Analytics
• Information Security Office
• Infrastructure and Communication Technology
• Research Computing

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary: $61,000 - $65,000; commensurate based on education and experience.

Required Qualifications: Bachelors degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience. Valid drivers license.

Preferred:

• CCNA Certification or equivalent
• CompTIA A+, Network+, or equivalent certification
• Knowledge of physical network infrastructure and components
• Desktop, laptop, A/V or classroom support experience
• Proven experience in providing technical support for video management and streaming platforms, including troubleshooting and resolving technical issues. Familiarity with video-related technologies is an advantage
• Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs

Special Instructions to Applicants: A Criminal Background Screening is required. Work visa sponsorship is not available for this position. This position will require travel between the Gainesville and Jacksonville campuses regularly throughout the first 6 months of employment. A Florida driver's license is required. This position is on a rotating schedule that will require some nights and weekends.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)

Application must be submitted by 11:55 p.m. (E.T.) of the posting end date.

Health Assessment Required: Yes