Amazon Web Services (AWS), Asset Management, Asset Management Software, Best Practices, Communication Skills, Computer Maintenance, Computer Science, Customer Support/Service, Desktop Administration, Detail Oriented, Disciplinary Action, Employee Terminations, Genetics, Hardware Administration, High School Diploma, Hybrid Cloud, Identify Issues, Information Technology & Information Systems, Intellectual Property (IP), Inventory Management, Knowledge Base, Laptop Hardware, Laptop PC, Lift/Move 20 Pounds, Logistics, Management of Information Systems/Technology (MIS), Medical Conditions, Microsoft Product Family, Microsoft Windows Azure, Multitasking, Network Support, Onboarding, Operational Support, Peripheral Hardware, Physical Demands, Policy Development, Problem Solving Skills, Record Keeping, Regulatory Compliance, Scripting (Scripting Languages), ServiceNow, Shipping/Receiving, Software Administration, State Laws and Regulations, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Player, Technical Support, Telephone Skills
Description
Position Title: | IT Hardware Specialist | Job Number: | |
Career Level | Entry | Location: | In Person |
Department: | IT | Reports To: | IT Manager |
FLSA Status: | Non-Exempt | EEO Code: | 3 Technicians |
Original Creation Date: | 5/14/2026 | Revision Date: | N/A |
Company Overview
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own.
Position Summary
The IT Hardware Specialist provides frontline support to internal employees with a strong focus on IT hardware deployment, refresh cycles, and device re‑imaging. This role plays a key part in ensuring employees have properly configured, secure, and reliable endpoint devices throughout their lifecycle. Primary responsibilities include preparing, configuring, deploying, refreshing, and redeploying laptops and peripherals, as well as supporting employee onboarding and offboarding activities. This role supports inventory management and equipment logistics, including tracking assets, coordinating inbound and outbound shipments, and maintaining accurate hardware records.
Essential Functions and Responsibilities
- Deploy, refresh, and re‑image laptops and endpoint devices following standard configurations using standard build and InTune policies.
- Collaborate with Infrastructure and IT Desktop Support Technician teams to update software and hardware requirements as a part of GPOs and/or InTune policies.
- Prepare hardware for new hires, terminations, and redeployment.
- Perform hardware diagnostics, coordinate repairs, and manage warranty replacements.
- Maintain accurate asset inventory and device lifecycle records.
- Manage IT equipment shipping, receiving, and logistics for remote and on‑site employees.
- Provide basic endpoint troubleshooting and user assistance related to hardware including laptops, docks, monitors, and accessories.
- Ensure devices meet security, configuration, and compliance standards.
- Manage and resolve tickets using the ServiceNow enterprise ticketing system.
- Document solutions, troubleshooting steps, and common issues in the knowledge base.
Qualifications
Minimum Qualifications:
- High School Diploma or equivalent
- 1–2 years of proven experience working within IT or a related field, including hands‑on hardware support, execution of day‑to‑day IT operations, and supporting scalable, high‑quality employee technology experiences
- Proven ability to deliver exceptional customer service to the employees of the company through responsive phone, email, and deskside support.
- Familiarity with device lifecycle management, asset tracking, and inventory tools
- Ability to follow standardized build processes while maintaining attention to detail.
- Strong critical thinking abilities with a track record of analyzing issues and developing effective solutions.
- Ability to manage multiple priorities and work independently with minimal supervision.
- Strong communication skills with the ability to collaborate across technical and non‑technical teams.
Preferred Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field
- Exposure to endpoint management tools such as Microsoft Intune, Autopilot, SCCM, or similar solutions
- Familiarity with hybrid or cloud environments (e.g., Azure, AWS, or similar).
- Experience with automation, scripting, or modern systems management tools.
- Understanding security best practices and basic compliance requirements.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
- Sit, stand, kneel, walk, and reach.
- Be able to lift, push, pull and/or move up to 20 pounds.
- Read a computer screen and written material.
- Write, type, and use phone system.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.
Disclaimer
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.