$125,000–$140,000 Per Year
Amazon Web Services (AWS), Centers for Medicare and Medicaid Services (CMS), Claims Processing, Cloud Computing, Contract Management, Documentation, Health Information Technology, Healthcare, Incident Management, Maintain Compliance, Medicaid, On Call, Operational Support, Operations Management, Presentation/Verbal Skills, Procedure Development, Project/Program Management, Reporting Skills, Security Compliance, Service Level Agreement (SLA), Social Security Administration, Staff Motivation, Standard Operating Procedures (SOP), System Operations, Systems Administration/Management, Vendor/Supplier Management
We're hiring an IT Healthcare Project Manager to join our team in Columbia, SC. This role offers a hybrid schedule, with 3 days in the office and 2 days remote.
Skills & Qualifications:
- 5 years of experience with:
- Managing system operations and/or administrative program functions for claims and/or encounter processing in a healthcare environment
- Project management managing system implementations or enhancements
- 3 years of experience managing external vendors who provide system development
- Ability to provide incident management on call and after hours
Preferred Skills:
- Prior experience managing operations of Medicaid Enterprise systems
- Ability to make presentations and prepare reports
- Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts
- Experience with ticketing software
- Experience with writing standard operating procedures for new system implementations
Key Responsibilities:
- Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems
- Maintain an effective organizational team and motivate diverse staff to accomplish mission-critical operations and objectives
- Oversee incident and issue management, ensuring documentation, tracking, escalation, and resolution for all ticket types
- Identify and mitigate operational issues, ensuring decisions and actions are well-documented
- Handle internal and external escalations and requests, ensuring they are satisfactorily resolved
- Ensure compliance with security (CMS, SSA, etc.) and monitor all findings and recommendations to completion
- Work with contract monitor to ensure SLAs are set and monitored
Education/Certifications:
- Bachelor's degree in a technical, business, or healthcare field
- AWS Cloud certifications preferred
The salary range for this position is $125,000 - $140,000.
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY.
AAP, EEO