IT Help Desk Admin

IT Help Desk Support – Temp to Hire

Pay: $24–$26/hr
Shift: Monday–Friday, 7:00 AM–3:30 PM
Schedule: On-site
Education: Associate's to Bachelor's degree preferred
Experience: 2+ years of related IT support experience; hands-on/on-site support strongly preferred over remote-only experience.

Position Summary

Provide technical support to end users experiencing routine hardware, software, network, printer, and peripheral issues. Diagnose and resolve problems, document support requests, and escalate more complex issues when necessary.

Key Responsibilities

• Provide phone, email, and in-person IT support.

• Troubleshoot hardware, software, network, printer, and connectivity issues.

• Install and configure computers, software, monitors, printers, and other peripherals.

• Log, track, and document support tickets and resolutions.

• Provide users with status updates and basic technical guidance/training.

• Identify recurring issues and escalate complex problems to appropriate technical teams.

• Support IT projects and continuous improvement initiatives as needed.

Qualifications

• Associate's degree, trade school training, or equivalent technical education in computer services/repair. Bachelor's degree acceptable.

• 2+ years of hands-on IT/help desk or desktop support experience.

• Strong troubleshooting, customer service, and communication skills.

• Candidates with education beyond a Bachelor's degree may be considered overqualified.