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IT Help Desk/Analyst

POINTE PRECISION INC

PLOVER, WI

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Science, Customer Relations, Customer Support/Service, Detail Oriented, Email Technology, Help Desk, IP (Internet Protocol), Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Network Administration/Management, Problem Solving Skills, Sales Management, Scripting (Scripting Languages), Software Administration, Software Patches, Systems Administration/Management, Technical Support, VMWare, Windows PowerShell
LOCATION
PLOVER, WI
POSTED
1 day ago
JOB REQUIREMENTS: Position Summary: We are seeking an onsite entry-level
IT Helpdesk Analyst to join our team and provide technical support
across the organization. This role is ideal for someone starting their
IT career and is eager to learn, develop technical skills, and grow
within a hands-on IT environment. You will be the first point of contact
for technical support and will gain exposure to a wide range of systems
including desktops, servers, networking, and enterprise application.
Training and mentorship will be provided. This is a fully onsite
position allowing for hands-on experience with systems and direct
interaction with end users. Responsibilities: * Serve as first point of
contact for IT support requests (phone, email, ticketing system and
in-person). * Troubleshoot hardware and software issues on: PCs,
laptops, printers, and mobile devices. * Set up and deploy new
equipment for employees. * Create, modify, and disable user accounts.
* Document issues and resolutions. * Assist with IT projects and
system improvements. * Work with vendors to resolve technical issues.
Additional Opportunities (Training Provided0: * Support and provide
back-up in other areas of Information Technology as necessary. * Assist
with system and network administration tasks, including but not limited
to backups, database support, installing software, systems upgrades,
patches, and processing user requests. * Other duties as may be
necessary to fulfill the responsibilities of the position. *
OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications: *Associate's
degree in IT, Computer Science, or related field * Strong interest in
IT and technology * Good problem-solving skills and attention to detail
* Strong communication and customer service skills * Ability to work
independently and as part of a team Basic Technical Knowledge Required:
Knowledge of: * Windows 10/11 * MS Office (Word, Excel, Outlook,
PowerPoint, OneNote) * Basic understanding of networking concepts (IP
Addressing, DHCP) Nice to Have (Will Train) * Active Directory / user
account management * PowerShell or scripting * VMware or
virtualization concepts * Cisco IOS * Visual Studio *
APPLICATION INSTRUCTIONS: Apply Online:
http://pointeprecision.com/careers

About the Company

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POINTE PRECISION INC

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