IT Help Desk Associate

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Description

Do you enjoy putting your skills to the test to troubleshoot issues? Do you have excellent problem-solving skills? Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with resolving IT-related issues.

At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay range for this position starts at $15.93 per hour, with relevant education and experience considered in determining the starting pay rate.

Duties Include:

• Positively respond to all inquiries made to the IT Help Desk and provide first-level support.
• Troubleshoots and repairs computer systems, hardware, and peripherals.
• Perform or obtain assistance for computer/printer repairs.
• Develop checklists, guides, and documentation to assist with future support resolutions.
• Monitor daily system reports.
• Assist in training and educating credit union staff regarding computer upgrades.
• Document repairs, incidents, and procedures for IT-related activities.
• Installs and tests computer-related equipment.
• Performs selected system administration for Windows, Windows Server, Active Directory, and on-premises/cloud-based applications.
• Assists in maintaining system inventory.

Our benefits include:

• Multiple medical plan options, dental and vision insurance, OUCU pays 80%.
• Employer paid long-term disability insurance, life insurance, and dependent life insurance
• Paid vacation, sick, and personal time off. Vacation time increases based on years of service.
• Generous 401(k) retirement plan
• 11 paid holidays per year
• Paid time for volunteer opportunities to help our communities
• Educational Reimbursement
• Annual stipends to purchase logo wear
• Free dividend checking and wires, Half off tax preparation fees
• Free premium subscription to the Calm.com app with the ability to add dependents

Requirements

• Education: High school diploma or equivalent
• Experience: At least one year experience in technical support.
• Attention to detail and follow up skills.
• Computer hardware and software support skills, including mastery of Microsoft Suite.
• Occasionally lift up to 50 pounds.
• Resume and cover letter required.