IT Help Desk Associate

Position: IT Help Desk

Reason for Opening: Volume support - IT Generalist who manages this work is taking on additional responsibilities and needs someone supporting the basics to absorb routine helpdesk and admin workload.  

Date Position was opened: 8/21 

# of Openings: 1

Schedule: Hybrid - 9-5/M-F, In-Office Tuesdays and Thursdays, Remote Mon/Wed/Fri. 

Location: 200 E Randolph St Ste 6900, Chicago, IL 60601

Duration: Through November 2026, potential for extension/ conversion. 

Visa Restrictions: Candidate must be eligible for conversion. 

Interview Process: (one step) Virtual with HM, move to offer.  

Competition/Internal HR: EXCLUSIVE

Start Date (reason for specific start date): ASAP, targeting September.

Qualification Call Notes:

American Planning Association(APA);  Association for Urban Planners. 

IT generalist is the hiring manager.  They recently took on additional responsibilities, needs someone to help manage the tickets (Jira), working out of SharePoint; training is provided.  Going through the end of November and there is a chance for Logan to be promoted.  If this person is doing well, they can be extended and transitioned into IT Generalist. 

HM is open to consider Entry Level/ Internship experience. 

The role is 35 hours a week.

Job Description:

APA is seeking a temporary IT Help Desk Associate with 1-2 years of experience in a similar role to serve as a first point of contact for end-user support, handling day-to-day technical issues in a hands-on, entry-level role. Responsibilities include triaging and resolving help desk requests, provisioning and troubleshooting devices, assisting with Active Directory/Exchange account and distribution list tasks, supporting SharePoint site and document needs, and providing conference room A/V support for meetings.

• Strong customer service orientation:
• • Patience and Active Listening
  • Reliability and Follow-through
  • Clear Written and Verbal Communication Skills
• 1-2 Years of experience with help desk tasks
• Light hands-on experience with Active Directory, Exchange Online, and SharePoint
• Comfortable troubleshooting A/V equipment in conference room settings
• 1-2 years of experience with any IT ticketing system

Questions Recruiter May Receive:

• Ticket Volume: On average, we triage 10-20 new requests per day over Teams, Email, and our Ticketing System (Jira).
• We have a Hybrid Azure Active Directory (this experience is a plus) Environment.
• Weekly meetings, twice a week – updating workloads, etc.  handling the volume keeping the day to day afloat. 
• We have no expectations of after-hours or weekend support.  35 hours.  
• In-Office presence is required on Tuesdays and Thursdays, 9 AM to 5 PM
• Remote support is required Monday, Wednesdays, and Fridays 9 AM to 5 PM

Beacon Staffing Alternatives, Inc. is a women-owned, strategic staffing organization that specializes in administrative staffing, IT staffing and logistics support. Headquartered in Central Maryland, Beacon Staffing utilizes state-of-the-art portals enabling employees and job seekers 24-7 online access to resources.

Beacon Staffing promises quality, integrity and reliability. Our personal knowledge and experience in the local community, combined with a contemporary approach to staffing management, makes Beacon Staffing a trusted guide with proven results.

We have maintained professional relationships with some clients for more than two decades. And, we welcome new employers regularly. We are proud to be the area’s most reputable, well-connected and accomplished temporary staffing company.