IT Help Desk Associate

# Apply Description

## JOB OVERVIEW Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, youll serve as a critical resource for our employees-delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives.

## REQUIREMENTS

### End-User Support

• Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely.
• Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools.
• Translate complex technical issues into clear, understandable guidance for non-technical users.

### Systems & Infrastructure Administration

• Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory.
• Configure, maintain, and troubleshoot internal infrastructure including servers, routers, switches, firewalls, and security updates.
• Monitor datacenter and cloud environment health using existing tools; build, test, and maintain servers as needed.

### Microsoft Ecosystem Management

• Administer and support Microsoft technologies including Exchange, Microsoft 365, SharePoint, Intune, and Autopilot.
• Troubleshoot email issues such as bounce-backs, spam filtering, transmission failures, and mobile app configurations.
• Able to navigate and troubleshoot GenAI content.

### Asset & Lifecycle Management

• Manage technology assets, deploy system images, and ensure compliance with firm policies.
• Execute onboarding and offboarding procedures, including workstation deployment and decommissioning.
• Support routine updates, patches, and hardware lifecycle planning.

### Security & Compliance

• Assist in monitoring, maintaining, and implementing cybersecurity policies and solutions across the internal environment.

### Collaboration & Projects

• Partner with external MSPs, hardware vendors, and software providers to resolve issues and implement solutions.
• Collaborate with internal departments on cross-functional technology initiatives.
• Travel occasionally throughout the United States to support Dynasty network firms with IT projects.
• Respond promptly to critical incidents as needed.

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## REQUIREMENTS

### Experience & Certifications

• 1-2 years of experience in an internal IT support or Helpdesk role.
• CompTIA, Microsoft, and/or Cisco certifications are a plus.

### Technical Skills

• Strong understanding of desktop hardware, operating systems, and diagnostic tools.
• Proficiency with Microsoft Office, Outlook, and mobile device configuration and support.
• Experience administering Microsoft 365 and related admin portals.
• Foundational knowledge of networking principles, including:
• Client-server architecture, switching, and TCP/IP protocols (DNS, WINS, DHCP, routing).
• CAT cabling, wireless security, and firewall technologies.
• OSI Model fundamentals.
• Entry-level Active Directory and/or Entra experience with the ability to perform basic user account administration.
• Familiarity with troubleshooting network connections, web conferencing, and Wi-Fi issues.
• Exposure to Fortinet and Cisco Meraki hardware is ideal.
• Experience with management tools such as NinjaOne, Intune, Microsoft 365 Admin Centers, and PowerShell are a plus.

### Process & Framework Knowledge

• Ability to follow and execute process-driven workflows.
• Familiarity with ITIL framework principles.

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## BENEFITS

• Health Insurance
• Dental insurance
• Vision insurance
• Retirement plan 401(k)
• 401(k) matching
• Paid Time Off
• FSA/HSA benefits plans
• Disability benefits
• Voluntary Life Insurance
• Basic Life Insurance

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## EQUAL EMPLOYMENT OPPORTUNITY Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.