IT Help Desk Associate - USVI Haugland Group
a privately owned Long Island New York-based civil infrastructure and energy construction company has an immediate opportunity for an experienced IT Help Desk Associate to join our team. This position will be based out of our St. Thomas USVI office.
At Haugland we understand that pushing the boundaries of what has been done is essential to develop the infrastructure of tomorrow. The journey wont be simple but what gets us there is. At Haugland Group Our Word is Our Way. We are leaders in building whats next because we see the path to get there and were setting a new standard of exceptional along the way.
Lets build together
Key Functions:
• Serve as the first line of support for internal users • Maintain daily tickets to ensure the highest service levels are maintained • Manage IT support requests or escalate problems to IT Management when necessary • Troubleshoot resolve and document hardware and software issues as they arise • Troubleshoot and resolve issues with both android and iOS mobile devices • Configure and maintain hardware including computer systems phone systems printers and network devices • Provide technical support and guidance to end users with hardware and software use • Assisting IT team with ongoing projects
Be able to work independently and travel to jobsites if necessary
Desired Qualifications:
• Bachelors degree completed or in progress in Information Technology or a related field • Experience troubleshooting Windows based computer systems • Experience with networking • Knowledge of computer hardware components and their functions relative to the overall operation of the equipment • Excellent written and verbal communication skills • Experience with Microsoft Excel and other Office applications recommended • Experience with Drones is a plus
Why Haugland
At Haugland Group our benefits are designed to convey company culture and values which has employees at its forefront.
Excellent benefits package including medical prescription drug dental vision short-long-term disability and life insurance 401k with 5 employer match Potential for annual performance-based raise Paid Time Off Paid company observed holidays Educational and professional advancement opportunities Frequent company-sponsored events Relaxed friendly office Fast-paced exciting environment
Haugland Group LLC and its operating divisions affiliates related entities and subsidiaries collectively the Company" do not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered property of the Company and therefore the Company will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Only upon the Companys written request may preferred vendors may be invited to refer talent for specific open positions. In these cases a fully executed agreement with the Company must be in place and current.
We are an Equal Opportunity Employer.
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