IT HELP DESK CLERK

Job Title: Help Desk Clerk-Information Technology

Wage/Hour Status: Non-Exempt

Reports to: Help Desk Supervisor

Pay Grade: Clerical Pay 3

Dept. /School: Technology

Days: 227

Primary Purpose: Answer single point of contact technology phone line. Assess, prioritize and direct all calls to appropriate technology department. Record technology work orders as needed.

Qualifications:

Education/Certification:

• High School Diploma/GED or Equivalent

Special Knowledge Skills:

• Basic software and data entry
• Attention to detail and accuracy
• Customer service

Experience:

• Two years' clerical or assistant experience
• Customer service
• Data entry

Major Responsibilities and Duties:

• Possess professional appearance and demeanor
• Ability to interact professionally with staff
• Ability to handle heavy call volumes
• Identify and escalate service requests promptly and appropriately
• Create and assign work orders for technicians with documentation to support issue
• Perform other duties as assigned

Working Conditions: Ability to sit for prolonged periods of time. Maintain emotional control under stress. Ability to lift, carry or move up to 40 lbs. Must also have reliable transportation.

Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress. Frequent districtwide and statewide travel; occasional prolonged or irregular hours. Work in warehouse and office environment. In addition, frequently lift and//or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper safety precautions.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.

Signature Date