IT Help Desk - Wednesday - Sunday 1000 AM - 630 PM CST
Salary20.00 - 22.00 per hour DOEwith a 1 differential for hours worked at night.
Position TypeFull Time
ScheduleWednesday - Sunday 1000 AM - 630 PM CST
Please noteOne 1 federal holiday a year will be required to be worked.
LocationThis position is based at our Texas Service Center 14800 Landmark Blvd Ste 800 Dallas TX 75254 no remote options.
About the Company
Ensign Services Inc. ESI" is a subsidiary of The Ensign Group Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55000 employees. ESI is known as the Service Center" and provides the facilities and leaders it serves with back-office" support in areas such as accounting construction compliance human resources information technology learning and development legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations.
What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second and Ownership CAPLICO" seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity
The IT Help Deskposition will focus on responding to incoming support phone calls as well as addressing tickets that are emailed into the support queue. In this role youare expected to provide a great customer service experience and maintain key performance standards that help drive success.
Regular duties and responsibilities will primarily include the following Troubleshoot remote desktops laptops printers and other hardware peripherals. Assist users in resolving issues related to email data and productivity applications within a Citrix environment. Help users access key clinical and financial applications including PointClickCare Net Health and Workday creating accounts and resetting passwords as needed. Assist with other IT support responsibilities as needed.
Preferred Qualifications
1 year of experience providing technical support and troubleshooting computer equipment or equivalent educationcertifications. Strong troubleshooting skills with working knowledge of including but not limited to the following Windows 10 Microsoft Office 201320162019 Citrix fundamentals Exchange and Active Directory. Basic knowledge of networking protocols information security practices and computerprinterscanner setup and support. Excellent written and verbal communication skills with the ability to clearly support and guide end users over the phone and through email. Ability to be proactive in your day-to-day responsibilities and work with minimal supervision. Ability to prioritize multitask and work under time constraints. Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes. Ability to be flexible and adapt to changes in regard to expectations and the organization. Ability to hold peers accountable for and work as a team to achieve success. Ability to work 1 federal holiday a year required.
Additional Information
Salary20.00 - 22.00 per hour DOEwith a 1 differential for hours worked at night.
Position Type Full-time position.
Schedule Wednesday - Sunday 1000 AM - 630 PM CST
Location This position is based at our Service CenterTexas Service Center 14800 Landmark Blvd Ste 800 Dallas TX 75254 no remote options.
Pre-employment criminal background screening required.
What We Offer
We are committed to providing a competitive benefits and compensation package which includes medicaldentalvision coverage company-provided life insurance 401k with company match and sickvacation plans. We also believe in supporting our employees professional growth and development through our Learning Management System as well as training sessions and seminars.Take a look at these benefits and more atwww.ensignbenefits.com
Ensign Services Inc. is an Equal Opportunity Employer.
Job ID 1370