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IT Help Desk Engineer - Level 2 (MSP)

K2 Staffing

Rock Hill, SOUTH CAROLINA

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JOB DETAILS
SKILLS
Business Solutions, CCIE - Cisco Certified Internetwork Expert, CCNA - Cisco Certified Network Associate, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Security+, Computer Workstations, Customer Relations, Customer Support/Service, Equipment Maintenance/Repair, File Server, Help Desk, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), MCITP - Microsoft Certified IT Professional, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Design, Network Monitoring, Network Security, Network Software, Network System Hardware, Onboarding, Organizational Skills, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Proposal Writing, RMON, Sales, Sales Management, Sales Support, Sales/Support Engineering (SE), Security Monitoring, Software Administration, Systems Administration/Management, Team Player, Technical Analysis, Technical Leadership, Technical Presentation, Time Management, Training/Teaching, VoIP (Voice over IP), Writing Skills
LOCATION
Rock Hill, SOUTH CAROLINA
POSTED
30+ days ago
Summary
 
Our client is a leading IT Solutions Company located just outside of Rock Hill, SC (Fort Mill, SC area) and they are in need of a Level 2 IT Engineer (with MSP experience).  Review the job in its entirety and if you feel you have the appropriate experience, apply immediately.  

Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Having worked in an MSP environment is a MUST!
  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Rock Hill, SC  

About the Company

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K2 Staffing

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