IT Help Desk Engineer - Level 3 (MSP)

K2 Staffing

Boise, IDAHO

JOB DETAILS
SKILLS
Business Solutions, CCIE - Cisco Certified Internetwork Expert, CCNA - Cisco Certified Network Associate, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Security+, Computer Workstations, Customer Relations, Customer Support/Service, Equipment Maintenance/Repair, File Server, Firewalls, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Local Area Network (LAN), MCITP - Microsoft Certified IT Professional, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Design, Network Monitoring, Network Routers, Network Security, Network Software, Network Switching, Network System Hardware, Onboarding, Organizational Skills, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Proposal Writing, RMON, Sales, Sales Management, Sales Support, Sales/Support Engineering (SE), Security Monitoring, Software Administration, Systems Administration/Management, Team Player, Technical Analysis, Technical Leadership, Technical Presentation, Time Management, Training/Teaching, VoIP (Voice over IP), Writing Skills
LOCATION
Boise, IDAHO
POSTED
30+ days ago
Summary
 
Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Boise, ID and they are in need of a IT Help Desk Engineer, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities 
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
  • Architect & deploy routers, switches, managed switches, and firewalls
    • Implementing and monitoring network security
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Implementing, Monitoring & Managing VoIP solutions
  • Monitors alert systems and takes appropriate actions as per guidelines.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills 
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+ 
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. 
Employment Type: Full time Location: Boise, ID  

About the Company

K

K2 Staffing