IT Help Desk Engineer

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

• Provide phone, remote access, and some on-site technical support of CSP’s clients
• Recognize, identify, isolate, research, and present a solution for reported issues
• Focus on proactive client communication and resolving issues according to established SLAs
• Focus on continuing education for evolving technology solutions

Minimum Requirements:

• 2 years of progressive technical experience in the support of information technology solutions
• Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
• Excellent customer service, verbal and written communication skills
• A successful track record working for another Managed Services Provider (MSP)
• Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
• Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

• Password resets
• Manage usernames
• Delete and restore users
• Add users and groups
• Assign licenses
• Manage most user properties
• Create and manage user views
• Update password expiration policies

Thorough Understanding of MS Products:

• MS Office applications
• Internet Search engines
• Active Directory
• SharePoint
• MS Windows Server
• MS Teams
• Azure Cloud
• GPO
• Domain Controllers

Strong technical acumen of Backup Solutions:

• Datto
• BDR
• File Recovery

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.

For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!