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IT Help desk

Applab Systems Inc
  • Farmington, CT
  • Instant Apply
30+ days ago

Job Description

Position: IT Help desk (Procurement Consultant)

Location: Farmington CT USA
Required Skills and Experience
  • Associate's degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field.
  • 2+ years of experience providing IT desktop support in a business or enterprise environment.
  • 2+ years of experience installing software applications and performing hardware upgrades on desktop computers and related server infrastructure.
  • 2+ years of experience supporting Active Directory Users and Computers.
  • Demonstrated ability to troubleshoot hardware, software, connectivity, and access-related issues.
  • Strong written and verbal communication skills with the ability to communicate technical information clearly to end users and stakeholders.
Preferred Skills and Experience
  • Ability to use time and resources effectively and efficiently to complete regular work and special projects as assigned.
  • Ability to prioritize and execute multiple projects in a high-pressure environment.
  • Knowledge of Microsoft Office products, Windows Operating Systems, Microsoft SharePoint technologies, Client hardware platforms, and related organizational tools.
  • In-depth knowledge of PC hardware, peripherals, and desktop support processes.
  • In-depth knowledge of Windows Operating Systems, VPNs, Active Directory, Exchange, Cisco, Citrix, data migration, imaging, and backup processes.
  • Ability to perform advanced technical installation, upgrades, basic troubleshooting, and reporting for desktops and laptops.
  • Basic understanding of IT communication protocols and other protocols relevant to troubleshooting client host connections.
Key Responsibilities
  • Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.
  • Provision user access and support access-related requests within an Active Directory environment.
  • Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices.
  • Support training, knowledge creation, documentation, and communication for desktop support processes.
  • Apply strong prioritization and organizational skills to manage multiple support requests and project tasks.
  • Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities.
  • Image and install workstations and required software applications according to organizational standards.
Preferred Prior Experience
  • 2+ years of experience providing IT desktop support.
  • 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment.
  • 2+ years of experience provisioning access in an Active Directory environment.
  • Prior experience supporting enterprise users in a healthcare, technology, or managed services environment is preferred.
Ideal Candidate Profile
The ideal candidate is a dependable and technically skilled desktop support professional with strong troubleshooting capabilities, hands-on experience with workstation imaging and hardware/software support, and working knowledge of Active Directory access provisioning. The candidate should be organized, responsive, able to manage competing priorities, and comfortable supporting users both remotely and on-site.

Numbers & Facts

LocationFarmington, CT

Skills

  • Cisco Network Systemsunmatched
  • Citrix Product Familyunmatched
  • Communication Skillsunmatched
  • Communications Protocolsunmatched
  • Computer Serversunmatched
  • Consultingunmatched
  • Data Migrationunmatched
  • Desktop Administrationunmatched
  • Desktop Hardwareunmatched
  • Desktop PCunmatched
  • Distribution Managementunmatched
  • Documentationunmatched
  • Establish Prioritiesunmatched
  • Hardware Administrationunmatched
  • Hardware Installationunmatched
  • Hardware Upgradesunmatched
  • Healthcareunmatched
  • Help Deskunmatched
  • High School Diplomaunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Laptop PCunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Officeunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Operating Systemunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • PC Hardwareunmatched
  • Peripheral Hardwareunmatched
  • Presentation/Verbal Skillsunmatched
  • Purchasing/Procurementunmatched
  • Shipping/Receivingunmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • VPN (Virtual Private Network)unmatched
  • Workstation Hardwareunmatched
  • Writing Skillsunmatched

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