IT Help desk

Required Skills and Experience :-

• 2+ years of experience providing IT desktop support in a business or enterprise environment.
• 2+ years of experience installing software applications and performing hardware upgrades on desktop computers and related server infrastructure.
• 2+ years of experience supporting Active Directory Users and Computers.
• Demonstrated ability to troubleshoot hardware, software, connectivity, and access-related issues.
• Strong written and verbal communication skills with the ability to communicate technical information clearly to end users and stakeholders.

Preferred Skills and Experience :-

• Ability to use time and resources effectively and efficiently to complete regular work and special projects as assigned.
• Ability to prioritize and execute multiple projects in a high-pressure environment.
• Knowledge of Microsoft Office products, Windows Operating Systems, Microsoft SharePoint technologies, Client hardware platforms, and related organizational tools.
• In-depth knowledge of PC hardware, peripherals, and desktop support processes.
• In-depth knowledge of Windows Operating Systems, VPNs, Active Directory, Exchange, Cisco, Citrix, data migration, imaging, and backup processes.
• Ability to perform advanced technical installation, upgrades, basic troubleshooting, and reporting for desktops and laptops.

Basic understanding of IT communication protocols and other protocols relevant to troubleshooting client host connections

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.