IT Help Desk / Litigation Support Specialist

Location: Dallas, TX

Schedule: 100% On-Site

Employment Type: Direct Hire

Compensation: $70,000 - $95,000 + Benefits

No C2C or Third-Party Candidates at This Time

Overview

Our client is seeking an IT Help Desk / Litigation Support Specialist to serve as the primary onsite IT resource for a growing Dallas office. This role combines hands-on desktop support, end-user support, and litigation technology support while partnering with a larger corporate IT team. The ideal candidate will have prior law firm IT experience and enjoy supporting attorneys, legal staff, and trial teams in both office and courtroom environments.

Responsibilities

* Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.

* Troubleshoot hardware, software, Microsoft 365, network, and user access issues.

* Manage and resolve help desk tickets while delivering excellent customer service.

* Support Active Directory administration, account provisioning, password resets, and permissions management.

* Install, configure, image, and maintain Windows-based workstations and related equipment.

* Support Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and related technologies.

* Serve as a technology resource for attorneys and staff both onsite and remotely.

* Support trial teams during hearings, arbitrations, mediations, depositions, and court proceedings.

* Set up and troubleshoot trial war rooms, courtroom presentation equipment, and remote trial technology.

* Operate presentation systems and provide audio/visual support during live legal proceedings.

* Assist with technology inventory management, equipment deployment, documentation, and process improvements.

* Coordinate with vendors and corporate IT teams to support office technology initiatives.

Requirements

* Previous IT support experience within a law firm environment required.

* 2+ years of desktop support, help desk, or end-user support experience.

* Experience supporting attorneys, legal professionals, or litigation teams.

* Strong knowledge of Windows operating systems and Microsoft technologies.

* Experience with Active Directory and Microsoft 365 environments.

* Familiarity with Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and similar collaboration tools.

* Strong troubleshooting, customer service, and communication skills.

* Ability to work independently while collaborating with remote IT teams.

Preferred Qualifications

* Trial support or litigation technology experience.

* Experience with TrialDirector, OnCue, Sanction, or similar courtroom presentation software.

* Experience with NetDocuments or other legal document management systems.

* Exposure to Citrix, Relativity, eDiscovery platforms, or other legal technology tools.

* CompTIA A+, Network+, Microsoft certifications, or similar credentials.

* Bachelor's degree preferred.

Additional Details

* Monday-Friday schedule.

* Overtime eligible position.

* Occasional after-hours support, trial support, and travel may be required.

* Opportunity to help support and grow a newly established Dallas office.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.