IT Help Desk / On-Site Technician (Tier II)

Qualifications:
• 2+ years of Help Desk experience
• Candidates must have previous MSP experience.
• Cloud experience
• Experience with Microsoft Window Desktop and Microsoft Server.
• Experience with Microsoft 365/ Microsoft Azure
Duties and Requirements:
• Able to work individually and be a team player.
• Maintain, implement, analyze, troubleshoot and repair computer systems, hardware and
computer peripherals.
• Answer incoming end-users inquiries via telephone and email and solve problems including
• Assist with all aspects of technical support, including on-site visits as needed.
• Open/close helpdesk tickets
• Interface extensively with end users, peers, computer technicians and other information
Technology personnel for the resolution of desktop/Server related problems.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• After hours and on-call on weekends shared responsibilities of IT staff.
Qualifications:
• Excellent Customer Service Skills
• Strong Problem Solving and Troubleshooting Skills
• Ability to work independently and/or in a team environment
• High motivated and eager to learn
• Comfortable interacting with clients via phone, email and in person

Computer Point was established in Jacksonville, FL in 1991 and provides technology service(s) and support to small to medium sized business clients. Clients typically have anywhere from 10 to 250 employees across different verticals ranging from medical, Insurance, logistics and construction.