Title: Application Technical Specialist
Pay Rate: $17.00/hr
Location: Smithfield, RI (Hybrid)
Schedule: Mon – Fri, 8-hour shift between 8:00AM – 8:00PM EST
Training Schedule: First Week; Mon – Fri, 8-hour shift between 8:00AM – 8:00PM EST
The Application Technical Specialist will operate within a technology rollout call center environment; assignments will involve taking or making calls and providing first level troubleshooting support to technicians / vendors / contractors implementing computer technology in retail stores. Calls are received through a queue and handled through a tracking application which is updated as system validations are made. When not handling calls, the Application Technical Specialist will provide updates via email, Excel, etc.
The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required.
Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window.
Position Requirements:
• A minimum of 1 year of work experience
• Basic, strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills
• Clear, accurate, and tactful communication skills, both verbal and written
• Working knowledge of MS Word, Excel, and Access
• Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred
• Previous experience with onsite computer hardware deployments/instillations highly preferred
• An understanding of intermediate/expert technical terminology preferred
• Ability to work independently and occasionally lead/supervise within a group technical installation preferred
• A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus
Military veterans will be considered, even without specific IT experience
Note: This is a W2 contract role; C2C & 3 rd Party Candidates will NOT be considered
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A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals