American Innovations seeks an IT Help Desk professional to provide deskside and remote end-user support in a Monday–Friday in-office setting. The role emphasizes customer service, ticketing accuracy, and basic systems administration alongside senior engineer collaboration.Responsibilities include Windows imaging, M365/Entra ID administration, and ongoing troubleshooting across Exchange Online, Intune, and device management tools. Strong communication and SLAs are essential.#J-18808-Ljbffr