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IT Help Desk Support Level 1 - MSP

K2 Staffing
  • Shreveport, Louisiana
    30+ days ago

    Job Description

    Summary

    Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level I-2 Technician.  This individual should have proven experience with technology and outstanding personal communication skills.  Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.

    Duties & Responsibilities
    • Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
    • New User On-boarding
    • Help troubleshoot Windows Servers and Active Directory
    • Troubleshooting Local Area Networks
    • Help monitor network security
    • Troubleshooting VOIP solutions
    • Performing network infrastructure troubleshooting
    • Manage Microsoft Exchange Server
    • Monitors alert systems and take appropriate action as per guidelines.
    • Ability to use various messages in an event log to affect repairs.
    • Receive escalated service requests requiring an enhanced response.
    Qualifications & Requirements
    • Preferred having worked in an MSP environment in the past to be considered. 
    • Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

    • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

    • Possesses strong organizational and time-management skills 

    • Experience writing proposals for and implementation of technical solutions to fulfill business needs 

    • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
    • Strong understanding of technology and business productivity systems

    • Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus

    • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

    • Sales training experience is a plus

    Ideal Qualifications (not required)
    • CompTIA Net+ and/or CompTIA Security+ 

    • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

    • CCNA or CCIE-Cisco certifications a real plus

    Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

    Numbers & Facts

    LocationShreveport, Louisiana

    Skills

    • Business Solutionsunmatched
    • CCIE - Cisco Certified Internetwork Expertunmatched
    • CCNA - Cisco Certified Network Associateunmatched
    • Communication Skillsunmatched
    • CompTIA - Computing Technology Industry Associationunmatched
    • CompTIA Security+unmatched
    • Computer Workstationsunmatched
    • Customer Support/Serviceunmatched
    • Equipment Maintenance/Repairunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Interpersonal Skillsunmatched
    • MCITP - Microsoft Certified IT Professionalunmatched
    • MCSA - Microsoft Certified Systems Administratorunmatched
    • MCSE - Microsoft Certified Systems Engineerunmatched
    • Maintenance Servicesunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Exchange Serverunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Serverunmatched
    • Microsoft Windows System Administrationunmatched
    • Multitaskingunmatched
    • Network Administration/Managementunmatched
    • Network Monitoringunmatched
    • Network Securityunmatched
    • Network System Hardwareunmatched
    • Onboardingunmatched
    • Organizational Skillsunmatched
    • Post-Salesunmatched
    • Pre-Salesunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Proposal Writingunmatched
    • RMONunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Sales Supportunmatched
    • Security Monitoringunmatched
    • Systems Administration/Managementunmatched
    • Team Playerunmatched
    • Technical Analysisunmatched
    • Technical Leadershipunmatched
    • Technical Presentationunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • VoIP (Voice over IP)unmatched
    • Writing Skillsunmatched

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