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IT Help Desk Support - Level II

K2 Staffing
  • Greensboro, North Carolina
    30+ days ago

    Job Description

    Summary

    Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

    Duties & Responsibilities
    • Deploying and managing Windows Servers and Active Directory
    • Designing Local Area Networks
    • Implementing and monitoring network security
    • Optimizing and maintaining network software and hardware
    • Building and deploying file servers and cloud computing solutions
    • Configuring and deploying VOIP solutions
    • Performing network infrastructure troubleshooting
    • Manage Microsoft Exchange Server
    • Telephone solutions
    • Monitors alert systems and take appropriate action as per guidelines.
    • Ability to use various messages in an event log to affect repairs.
    • Receive escalated service requests requiring an enhanced response.
    • New User On-boarding
    Qualifications & Requirements
    • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

    • Ideally you will have one or more of the following certifications:
      • CompTIA Net+ and/or CompTIA Security+
        MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
    • Provide desktop & end-user support for both Hardware and software.
    • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
    • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
    • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
    • Familiar with SAS solutions such as Office 365 and Adobe CC.
    • History of network and firewall administration (Cisco, Sophos, Sonicwall).

    • Knowledge of server virtualization (VMWare ESXi; vCenter).
    • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
    • Excellent customer service skills (courteous, tactful, and professional demeanor).
    • Excellent written and verbal communication skills, with experience presenting to groups.
    • Reliable work ethic.
    • Having worked in an MSP environment is a major plus. 

    Numbers & Facts

    LocationGreensboro, North Carolina

    Skills

    • Adobe Product Familyunmatched
    • Analysis Skillsunmatched
    • Cisco Network Systemsunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • CompTIA - Computing Technology Industry Associationunmatched
    • CompTIA Security+unmatched
    • Computer Workstationsunmatched
    • Customer Support/Serviceunmatched
    • DHCP (Dynamic Host Configuration Protocol)unmatched
    • DNS (Domain Name System)unmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • File Serverunmatched
    • File and Print Sharingunmatched
    • Firewall Administrationunmatched
    • Hardware Administrationunmatched
    • Help Deskunmatched
    • IT Service Management (ITSM)unmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Local Area Network (LAN)unmatched
    • MCITP - Microsoft Certified IT Professionalunmatched
    • MCSA - Microsoft Certified Systems Administratorunmatched
    • MCSE - Microsoft Certified Systems Engineerunmatched
    • Mac Operating System X (OS X)unmatched
    • Maintenance Servicesunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Exchange Serverunmatched
    • Microsoft Officeunmatched
    • Microsoft Office 2010unmatched
    • Microsoft Windows 7unmatched
    • Microsoft Windows NT Group Policyunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Windows Serverunmatched
    • Network Administration/Managementunmatched
    • Network Designunmatched
    • Network Monitoringunmatched
    • Network Securityunmatched
    • Network Softwareunmatched
    • Network System Hardwareunmatched
    • Onboardingunmatched
    • Operating Systemsunmatched
    • Performance Analysisunmatched
    • Presentation/Verbal Skillsunmatched
    • Security Monitoringunmatched
    • Software Administrationunmatched
    • SonicWALLunmatched
    • Sophos Antivirusunmatched
    • Statistical Analysis System (SAS)unmatched
    • Systems Administration/Managementunmatched
    • Technical Supportunmatched
    • VMWare ESX/ESXiunmatched
    • VMWare vCenterunmatched
    • Virtualizationunmatched
    • VoIP (Voice over IP)unmatched
    • Writing Skillsunmatched

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