Join a team that's shaping the future of Navy support. ICI Services-a 100% employee-owned company proudly celebrating 26 years of excellence-is seeking an IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC) - NSWC Dahlgren Division Team in NSWC Dalgren, VA.
At ICI Services, our employee-owners drive innovation and deliver mission-focused solutions across the Navy enterprise. Our diverse team of acquisition experts, financial analysts, engineers, logisticians, IT professionals, and technical specialists is united by a commitment to quality, performance, and customer success. Become part of an organization where your expertise matters and your contributions make a difference.
Security Clearance: Applicant must hold or be able to obtain an active Department of Defense (DoD) SECRET personnel security clearance.
Responsibilities:
• Provide Tier I/II technical support to SCSTC personnel • Troubleshoot hardware, software, and network issues • Support account provisioning, PKI, and access control • Monitor system and network performance; escalate issues as needed • Maintain accurate incident and service documentation • Assist with cybersecurity compliance and incident response tasks • Support user environments both on-site and remotely • Maintain and update SOPs and technical documentation
Experience Requirements:
Technical & Security Competencies
• Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS) • Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting • Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies • Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support
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Preferred Education & Certifications
• CompTIA Security+ (IAT Level II preferred) • Associate or bachelor's degree in IT, Cybersecurity, Computer Science, or related field • VEVRAA Federal Contractor #CJ