IT Help Desk Support Technician

Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH.

Skills/Responsibilities

• Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
• Troubleshoot hardware/software incidents reported in to the Service Desk
• PC and laptop deployment
• Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.
• Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
• Willing to grow into more responsibilities in the role as experience is gained
• 9:00-5:00 shift
• Client onsite service when required
• On call 1 week, off 3 weeks

Requirements

• 1-2 years IT/admin experience
• Office 365 management experience
• Intermediate Windows OS experience (Mac/Linux is a plus)
• Switching, WLAN and firewall experience
• Customer Service experience

Applicants only, no third parties or agencies please. 6-month probationary period to hire

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 27 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients in Central Ohio.