Star Pipe Products
Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042
Pay: $45,000/annual
Shift: 8:00 am to 5:00 pm Monday-Friday
(This is an on-site role. Must live in Houston or the Greater Houston area)
Summary
Provides IT customer service to end-users. Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the customer on the progress of the resolution at regular intervals. Installs, upgrades, troubleshoots, maintains, and supports Microsoft Windows-based operating systems and associated third-party application software. Monitor and report on various aspects of the IT infrastructure, raising tickets as appropriate to address issues.
Essential Functions
- Organizes IT support requests and works to resolve issues and answer questions for the end-user.
- Monitors and reports on the health of the IT environment and escalate issues as appropriate.
Duties and Responsibilities
- Procures, deploys, maintains, and supports end-user devices and software across local and remote locations.
- Assists users with printers, tablets, mobile phones, and other peripherals.
- Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members.
- Maintains and helps develop the IT customer service process.
- Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures.
- Performs after-hours maintenance as needed.
- Other duties as assigned
Education/Experience
Required:
- Associate’s degree in a technical field
- Familiarity with Microsoft Windows and Office
- Excellent people skills
- Strong organizational and problem-solving skills
Preferred:
- Bachelor’s degree
- Experience managing/maintaining desktops, servers, storage systems, server software, and network devices
Knowledge, Skills, Licenses, Certifications, Etc.:
Required:
- Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success
- Excellent interpersonal and customer service skills
- Strong organizational skills, multitasking skills, and attention to technical detail
- Flexibility and the ability to learn quickly
- Excellent telephone, verbal, and written communication skills
- Ability to work as a team or alone
- The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service
Preferred:
- Industry certifications
- Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows
- Knowledge of basic network routing and switching including VLANs
- Knowledge of network-related technologies such as DHCP and DNS
- Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc.
Physical Demands
- The ability to sit for extended periods of time
- May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time
Work Environment
- Office work environment
- This position requires after-hours work
Star Pipe Products is an Equal Opportunity Employer
We are the proud owner of a U.S.A. foundry situated in South Coffeyville, Oklahoma. Star® Pipe Products is a domestic & global manufacturer for a broad array of iron products for the water and wastewater industries. Established in 1981, Star® Pipe Products is headquartered in Houston, Texas, and has been delivering quality products and services for over 40 years.