IT Help Desk Tech

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IT Help Desk Tech

#54788

Information Technology

Details:

• Category: On-Campus
• Openings: Multiple
• Position Type: Student Hourly
• Posted on: June 22, 2026
• Open until: filled
• Work Hours: Up to 20 hours per week
• Wage: $14/hr
• Location: Cedar City, UT

Description:

At the SUU IT Help Desk, you are the face of campus technology. You will provide critical, first-level technical support to students, faculty, and staff, ensuring efficient and effective resolution of hardware, software, and network-related issues. Whether helping a student connect to campus Wi-Fi or assisting a professor with classroom technology, this role requires a blend of sharp technical problem-solving, excellent communication, and a strong commitment to high-quality customer service.

Responsibilities:

• First-Contact Technical Support: Diagnose and resolve technical issues related to desktops, laptops (Windows & MacOS), mobile devices, printers, projectors, and other peripherals via phone, email, and in-person.
• Customer Service Excellence: Deliver empathetic, prompt support. Keep users updated on the status of their requests and translate complex technical jargon into easy-to-understand guidance.
• IT Ticket Management: Efficiently utilize the campus IT ticketing system to log, track, prioritize, and document support requests from creation to resolution.
• Hardware Setup & Deployment:Assist with the configuration, deployment, and imaging of new computer systems, and enroll devices into campus device management systems (e.g., MDM/Intune/JAMF).
• Knowledge & Documentation: Contribute to internal and user-facing knowledge bases by documenting unique fixes, support processes, and procedures.
• Team Collaboration: Work dynamically with other IT teams, escalating complex network or infrastructure issues responsibly with clear, detailed notes.

Qualifications:

• Technical Proficiency:Strong foundational knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common web browsers/desktop applications.
• Basic Networking:Understanding of basic networking principles (Wi-Fi connectivity, IP addresses, DNS).
• Soft Skills:Exceptional interpersonal, verbal, and written communication skills. The ability to remain calm and professional under pressure.
• Problem-Solving & Agility:Strong troubleshooting logic with the ability to research solutions independently.
• Experience & Certifications (Preferred but not required): Prior experience in a customer service or IT support environment. CompTIA A+, Network+, ITIL, or equivalent certifications are a major plus.

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.