Sign upLog in

IT Help Desk Technician

DAYTON FREIGHT LINES, INC

Dayton, OH

Apply
JOB DETAILS
SKILLS
Analysis Skills, Android, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Communication Skills, Computer Hardware, Computer Networks, Computer Software, Desktop PC, Document Scanners, Establish Priorities, Google Chrome Browser, Help Desk, Hewlett-Packard Product Family, IBM AS-400 Server, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, On Call, Operations Processes, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Development, Software Installation, Team Player, Telephony, Time Management, VoIP (Voice over IP), Web Browsers, WebEx, Writing Skills, iOS, iSeries eServers
LOCATION
Dayton, OH
POSTED
6 days ago

Overview

  • This is a First Shift Position

As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

Responsibilities

  • Communicate effectively with team members, end users, and customers
  • Troubleshoot DIDs, VoIP and telephony issues
  • Cisco Unified Communications Manager (CallManager)
  • Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
  • On-call rotation
  • Install and remove software as needed
  • Create tickets and update status as repairs happen
  • Escalate items to management or software developers as needed
  • Document operating procedures and update with any changes
  • Create/Setup user profiles and administer security

Qualifications

  • A.S. in Information Technologies or 4 years of Help Desk experience.
  • Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
  • Ability to work in both a team environment and independently
  • Time Management
  • Analytical skills, the ability to solve problems that may come up during a typical workday
  • Strong written and verbal communication skills
  • Strong interpersonal skills with end users, customers, and management
  • Ability to communicate IT terminology to someone that does not understand technical terms
  • Example Hardware / Software Deployed and Managed, Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco Webex VOIP Phone System, Zebra Handheld Computers, iOS Software, Android devices, HP and Lanier Printers, Windows 11, Microsoft 365, BMC Desktop Management, Chrome, Firefox, and Edge Web Browsers, In-House Developed Software.

Benefits

  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

help desk, IT help desk, IT, IT degree

About the Company

D

DAYTON FREIGHT LINES, INC

Dayton Freight is a recognized leader in less-than-truckload transportation services with 48 Service Centers throughout the Midwest. Headquartered in Dayton, Ohio, Dayton Freight has been offering shippers 1 or 2 day on-time, intact delivery within their 13-state region for 35 years! Their corporate vision statement says it all:

Delivering Value Today. Driving The Standard For Tomorrow.®

To learn more about Dayton Freight, please visit our website at www.daytonfreight.com.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Transportation and Warehousing
FOUNDED
1981
WEBSITE
https://www.daytonfreight.com/

Resume Resources

Free Resume TemplatesFree Resume Builder